Senior Human Resources Manager

Job Title: Sr. Manager – Human Resources

Location:

Shift:

Experience:

Industry Preference:

About the Role:

Senior Manager – HR

Key Responsibilities:

HR Strategy & Leadership

• Partner with business leaders to align HR strategies with organizational objectives.
• Drive HR initiatives that foster a high-performance, employee-centric culture.

Talent Acquisition & Workforce Planning

• Oversee end-to-end recruitment processes for mid to senior-level roles.
• Ensure staffing levels meet business requirements through effective workforce planning.

Employee Engagement & Retention

• Design and implement employee engagement programs tailored to BPO work culture.
• Monitor attrition trends and develop strategies to enhance employee retention.

Performance Management

• Lead the performance appraisal process and support continuous feedback mechanisms.
• Partner with leadership to create development plans and succession pipelines.

Compliance & HR Operations

• Ensure compliance with labor laws, company policies, and BPO regulatory standards.
• Oversee payroll, attendance, leave management, and HRMS operations.

Learning & Development

• Identify training needs and coordinate leadership and skill-building programs.
• Promote a culture of continuous learning and career growth.

Employee Relations

• Address employee grievances and ensure healthy employee relations.
• Mediate conflict resolution in alignment with company values and policies.

Qualifications & Skills:

• Bachelor’s degree in Human Resources, Business Administration, or related field (MBA/PGDM preferred).
• Minimum

  10+ years of HR experience

  , with at least

  3+ years in a managerial role

  .
• Prior exposure to the

  BPO/ITES industry

  is highly desirable.
• Strong knowledge of labor laws, HR best practices, and compliance requirements.
• Excellent communication, interpersonal, and leadership skills.
• Proven ability to work in a

  night shift

  environment supporting global teams.

Why Join Us?

• Opportunity to lead HR in a growing, dynamic, and employee-focused organization.
• Be a part of a global environment with exposure to diverse HR practices.
• Competitive salary and benefits package aligned with industry standards.