Senior Engineer - Network Operations

KBS Technologies

5 - 10 years

8 - 18 Lacs

hyderabad

Posted:3 days ago| Platform:

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Skills Required

networking security carbon black ucs cisco asa wan palo alto firewall spanning tree vlan eigrp vtp vpn tcpip sonicwall firewall symantec windows os bgp mcafee active directory cloud technologies checkpoint linux lan man sip fortinet 802.1q ospf

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Must Have:

5+ years or more experience in Network & Security
• Bachelors degree or higher in Computer Sciences, IT or relevant experience • Hands-on experience with network and security devices and tools. • Understanding of operating systems like Windows & Linux. • Effective communication and writing skills. • Experience working with US clients

Preferred candidate profile

Profound knowledge of TCP/IP, LAN, WAN, MAN technologies.
• Experience in configuration, migration and troubleshooting of Routing & Switching devices and technologies VLANs, 802.1q VTP, Spanning-Tree, EIGRP, OSPF, BGP, etc. • Direct experience in configuration, migration and troubleshooting of Firewall technologies like Palo Alto, Fortinet, Cisco ASA, SonicWall, etc. • Experience working with VPN technologies Site-to-Site, Remote IPSEC and SSL VPN Global Protect, Check Point, Cisco AnyConnect, etc. • Experience with endpoint protection tools like – Carbon Black, Check Point, McAfee, Symantec • Experience and understanding of common applications like Active Directory, DHCP, DNS, SNMP • Understanding of VOIP technologies like SIP, UCS, etc. • Experience with one or more cloud technologies like AWS, Azure and GCP.

Job duties:

Provide highest level phone and email technical support.
• Prioritize and triage phone, email and monitoring system incidents and escalations. • Respond to all L1/L2 escalations – resolve issues per set SLAs. • Document all work performed in a highly detailed and accurate manner in the incident ticketing • Escalate outstanding issues to management based on complexity or time constraints. • Work with product vendors to address software/hardware related issues. • Adheres to all special instructions and documented processes. • Diagnose, repair and update network security devices like Switches, Routers, Firewalls, Load Balancers, IDS/IPS, Endpoint security, Mobile Security, Cloud security, etc. • Troubleshoot and resolve network issues such as connectivity, availability, latency, etc. • Identify gaps in customer networks, make recommendations to address those gaps.

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