Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Visa
>
Senior Consultant, PM

Senior Consultant, PM

Visa

4 - 9 years

6 - 11 Lacs

bengaluru

Posted:14 hours ago| Platform:

Apply

Skills Required

product management analytical agile client support presales issue resolution customer support jira operations product marketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Services provides a world class service experience to Visas clients that begins with pre-sales and continues through onboarding, implementation of new products and services, issue resolution and service optimization.

The Digital Services organization in Client Services is responsible for developing and implementing the strategy of how Visa delivers digital services to clients, through self-service experiences that drive client empowerment and satisfaction. Our team works with functional leaders in Client Services, Product and Technology to coordinate enhancements and to define the end-to-end self-service experience across Visa s client facing portals. This includes integrating legacy functionality into a modern technology stack and creating a seamless user experience for clients.

The Senior Consultant, Product Management role requires market problem and client experience assessment, product requirements definition, and working with development teams to help deliver product enhancements. The solutions we provide are centered on enabling clients to work with Visa through on demand cloud software across multiple functional areas including client support, IAM-SSO, knowledge management, and self-service tools. We are looking for a senior consultant who champions a customer-first digital native mindset and is passionate about developing digital service experiences from conceptual design to product requirements to development and client delivery.

Key Responsibilities

Drive the tactical roadmap, defining product and market requirements by understanding the needs of clients and strategy from Senior Director
Establish detailed business requirements and specifications for existing and new services and products. Create user stories and document product requirements, develop well-formed features specifications and acceptance criteria
Work with UX-CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
Monitor day to day performance of our platforms, analyze trends, create, and lead initiatives that will improve customer experiences
Collaborate with cross-functional development team (Client Services, Product, Technology, UX Design) to define key milestones such as development, testing, integration, design, client support, and product delivery.
Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
Analyze data to provide actionable product insights and define product capabilities, assessment of operational data required
Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value
Provide support to the various internal customer support teams to help streamline product rollout
Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

6+ or more years of experience with a bachelors degree or 4+ years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD)
Ability to work with internal product development and engineering teams to deliver products on schedule and wi

More Jobs at Visa

Senior Manager, Commercial Sales Executive

Mumbai

8 - 13 yrs

INR 10 - 14 Lacs

Manager, Commercial (Small Business) Sales Executive

Mumbai

7 - 12 yrs

INR 11 - 15 Lacs

Senior Manager, Account Executive

Mumbai

8 - 13 yrs

INR 10 - 14 Lacs

Technical Product Manager

Bengaluru

7 - 12 yrs

INR 35 - 40 Lacs

Sr.Manager - Software Engineering (Java & Python, Kafka, Opensearch)

Bengaluru

12 - 15 yrs

INR 14 - 17 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Visa

IT Services and IT Consulting

Foster City California

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Consultant, PM