We are looking for a highly motivated and energetic Business Development Representative to join our dynamic sales team. In this role, you will be the first point of contact for prospective Freshworks customers, responsible for generating interest, qualifying potential clients, and building a robust sales pipeline. You will manage a high volume of daily outbound interactions and collaborate with our sales and marketing teams to deliver on regional revenue targets. This is an exciting opportunity for a fast-learner who is passionate about sales and wants to become an expert in the CRM and customer service software space.

Roles & Responsibilities

Prospecting & Pipeline Management

Manage a large volume of daily outbound interactions with prospective customers via phone, email, and other digital channels.
Develop and manage your lead pipeline by assessing, prioritizing, and moving a large number of prospective clients simultaneously.
Raise interest levels, educate prospects on our solutions, and qualify them for our sales teams.
Define and execute strategic plans to meet and exceed your individual and team-based goals.

Collaboration & Strategy

Engage with senior managers across our Marketing, Sales, and Operations teams to help design and execute effective outreach campaigns.
Utilize internal resources effectively, including marketing content, pre-sales support, and Account Executives, to meet your objectives.
Act as a brand advocate for Freshworks and become an expert in our customer service and CRM solutions.

Reporting & Process Improvement

Provide regular, accurate reporting of your lead pipeline status and contribute to forecasting exercises.
Actively contribute to the continuous improvement of our internal sales processes and external customer engagement strategies.

Qualifications

4-7 years of business development experience
A Bachelor s or Master s degree.
Excellent written and verbal communication skills.
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Senior Business Development Manager