Senior Associate Delivery Consultant

Job Description -

o Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance

o Complete client-specific design, configuration and troubleshooting within appropriate tools

o Complete full solution build with accountability for build quality score and follow up actions

o Develop and execute test plan and test script execution and note changes in end user functionality

o Review new defects, write steps to test, outline information for change requests and notify clients

o Identify and escalate issues to solution and engagement leadership

o Leverage internal and external resources to deliver problem identification and resolution

Job Responsibilities -

o Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance

o Complete client-specific design, configuration and troubleshooting within appropriate tools

o Complete full solution build with accountability for build quality score and follow up actions

o Develop and execute test plan and test script execution and note changes in end user functionality

o Review new defects, write steps to test, outline information for change requests and notify clients

o Identify and escalate issues to solution and engagement leadership

o Leverage internal and external resources to deliver problem identification and resolution.

Career Level - IC1