Senior Analyst Programmer

Department Workplace Investing Support GPS

Level Application Support - 3

Were proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Workplace Investing Support/ GPS team and feel like youre part of something bigger.

About your team

The team is part of the wider FIL Technology team and is primarily responsible for supporting the UK Business covering Personal Investing, Funds Network, Retail and Workplace Investing channels.The department is responsible for defining, delivering and supporting all IT hardware and software needs of the businesses that are supported. The technology teams are primarily located in Gurgaon and Kingswood. A key focus for the department is the delivery of the technology elements of the UK Business Transformation programme.

About your role
The Workplace Investing business comprises of Fidelitys institutional business units in the UK and other parts of Europe and is a strategic area targeted for growth over the coming years. Technology has been acting as the key enablers for the business in achieving their goals. This role is for a highly motivated technical resource to work within the Workplace Investing team. He/She will need to work on multiple technologies and will be responsible for the technical analysis and support of applications on cloud and on prem as per the requirements

About you

Key Responsibilities

• Maintaining and improving performance and availability of all Fidelitys web applications and platform.
• Leading high impact incident investigation and recovery in collaboration with various technology teams.
• Providing technical assistance in guiding the team for incident resolution.
• Leading continuous improvement of applications in collaboration with technology teams
• Leading the production readiness of new programs by engaging with Business and Technology teams.
• Ensuring non-functional requirements are covered as part of project lifecycle
• Regular review of changes impacting WI business and aligning required support
• Leading Problem management for Incident resolution
• Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.
• Liaison with other technology and operations team (e.g. Delivery, Unix, DBA, Network etc)
• Engagement in Disaster Recovery and BCP plans processes.
• Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately

Experience and Qualifications Required

• Willing to work in Support (Along with UK Shifts & 24X7 On-call )
• 4-6 years overall experience in IT
• Good knowledge in Oracle database concepts(19c), SQL statements (DML/DDL), query optimization, stored procedures, Triggers, & Functions
• Working experience in UNIX and Shell Scripting
• Working knowledge in ETL tools like Snaplogic, Informatica
• Knowledge of scheduling tools like Control- M
• Experience of best practices development methodologies, especially Agile
• Good analytical, problem-solving and documentation skills