Security Analyst II

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Location - Mumbai / Pune

General Summary:

Essential Duties & Responsibilities:

• Provides support to the Security Services team, with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Security team through the explanation of facts, policies, and practices
• Assists with the analysis of events generated from IDS, log-based alerts, SIEM alerting, and endpoint detection tools
• Monitors a designated set of alerts and tickets and assists with threat analysis, resolution, and escalation as necessary
• Monitors multiple cybersecurity systems for breaches, suspicious, or malicious activity
• Assists with SIEM rule modification, notification pathways, and other system configuration management
• Analyzes process workflows and identifies problems
• Works with colleagues to understand processes and deliverables across the organization
• Adheres to relevant policies, procedures, standards, and security practices
• Delivers and prioritizes customer satisfaction
• Aids and facilitates partner communications, resolutions, and escalations
• Follows escalation procedures for interfacing with other SOC teams
• Maintains consistent threat handling and remediation procedures
• Utilizes the internal knowledge base to assist with the resolution of threats
  

Knowledge, Skills, and/or Abilities Required:

• Ability to work independently on projects and processes with general supervision
• Practical knowledge of the applicable work area
• Ability to situationally adapt and understand new technology/processes as per business/partner requirements
• Strong and professional verbal and written communication skills
• Strong knowledge of IT concepts and systems troubleshooting
• Excellent organizational skills
• Ability to manage, prioritize, and multitask
• Ability to work in a fast-paced, dynamic environment, adapting as the situation dictates
• Ability to maintain a high level of professionalism while under pressure
  

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in a related field or equivalent business experience
• 2+ years of relevant experience
• Preferred: Network+, Linux+, Security+, CySA+ or other related certifications
  

Working Conditions:

• On-site / Hybrid depending on location
• May require the ability to work flexible shift hours
  

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender,gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.