68 Scom Jobs - Page 3

Providing assistance to the application team in identifying database problems Knowledge on always-on, Mirroring and Replication Knowledge on Backup and Recovery Experience on SQL server Version, Database migrations Experience on creating and troubleshooting SQL Server Agent Jobs Database Maintenance activity Database files management Knowledge to TDP / TSM / Veeam for data backup and recovery Database Security adherence Co-ordinate with customers / other teams / vendors in resolving requests and incidents Process adherence, process improvements and knowledge management Involve in problem management SCOM, PowerShell

Around 7+ years of development experience in SharePoint On-Premises and SharePoint Online , including both custom solutions and OOTB solutions. Strong experience in Office 365 and SharePoint technologies, from requirement gathering to solution design and implementation. Extensive experience in developing custom modules using SharePoint Object Model (SSOM, CSOM, JSOM, jQuery, REST API, AngularJS, NodeJS, TypeScript, etc.), along with ASP.Net and .NET 4.0/4.5 development. Strong knowledge of jQuery, JavaScript, HTML, Bootstrap, and CSS. At least 2 years of experience in building SharePoint solutions using SPFx, REST API, Graph API, PowerApps, and Power Automate. Extensive knowledge of writing stored procedures.

Job Title: SQL DBA Developer Location: Chennai Experience: 4-8 Years Shift Timings: 6.30 AM - 10.30 PM Providing assistance to the application team in identifying database problems. Knowledge on always-on, Mirroring and Replication. Knowledge on Backup and Recovery . Experience on SQL server Version, Database migrations . Experience on creating and troubleshooting SQL Server Agent Jobs . Database Maintenance activity. Database files management. Knowledge to TDP / TSM / Veeam for data backup and recovery. Database Security adherence. Co-ordinate with customers / other teams / vendors in resolving requests and incidents. Process adherence, process improvements and knowledge management . Involve in problem management. SCOM, PowerShell.

Job Purpose: A Storage Administrator plays a crucial role in managing and maintaining an organizations data storage systems Job Description: System Maintenance: Perform regular maintenance checks, troubleshoot issues, and optimize storage performance Storage Provisioning: Configure and administer storage solutions such as NAS (Network Attached Storage), SAN (Storage Area Network), and DAS (Direct Attached Storage) Disaster Recovery: Develop and implement disaster recovery strategies to protect data integrity and availability Performance Tuning: Monitor and tune storage systems for optimal performance Technical Skill: 10+ working experience in managing and administrating Datacenter In-depth technology knowledge about Dell PowerMax block storage Configuration, tunning, security and administration Have experience of deploying, configuring and troubleshooting Dell ISILON storage Working experience on Severs (ESXi hosts, bare metal servers) Able to administrate, configure and manage file shares Have experience with Dell Open Manage Enterprise (OME) Have Experience with Dell PowerEdge compute Firmware lifecycle Have experience of managing Firmware lifecycle upgrades on Dell Storages Experience with cabling troubleshooting Ethernet and Fiber-channel connectivity Ability to create baselines to manage the lifecycle of ESXi hosts & VM hardware tool versioning Have experience in VM deployment and configuration Experience with VMware operations for Performance troubleshooting, automation & capacity planning along with appliance lifecycle Proficient in VM deployment and Configuration Ability to migrate workloads to and from various vSphere instances as needed Have experience of managing Dell IDPA appliances for backup & restoration Have experience of storage replication technology and tools Have in-depth understanding on storage encryption and compressions features Have experience of writing SOPs, standard guidelines documentations Work with Compliance team to understand security need and provide industry best recommendation Have worked on Datacenter migration projects from planning to deployment phases Have experience on managing administrating windows servers Excellent trouble shooting skills (performance, connectivity, system resources) Experience with SCOM tool administration and monitoring Qualifications and Education Requirements Bachelor's degree in CIS, MIS or equivalent work experience Experience with Dell Technologies and Tools Good communication skills Project management skills is plus JIRA tool knowledge is plus Excellent organizational skills The use of good judgment and good interpersonal communication skills Exercises confidentiality and discretion

Role Proficiency: Resolve L1 Incident and service requests within agreed SLA Outcomes: 1) Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity2) Update SOP with updated troubleshooting instructions and process changes3) Mentor new team members in understanding customer infrastructure and processes4) Perform analysis for driving incident reduction5) Resolve L1 incidents and service requests Measures of Outcomes: 1) SLA Adherence2) Compliance towards runbook based troubleshooting process3) Time bound elevations and routing of tickets - OLA Adherence4) Schedule Adherence in managing ticket backlogs5) # of NCs in internal/external audits6) Number of KB changes suggested7) Production readiness of new joiners within agreed timeline by one-on-one mentorship8) % Completion of all mandatory training requirements9) Number of tickets reduced by analysis 10) Number of installation SR handled for endpoints / change tasks completed for infrastructure 11) Number of L1 tickets closed Outputs Expected: Monitoring: Understand Priority and Severity based on ITIL practice. Understand agreed SLA with customer and adhere. Repetitive analysis for finding high ticket generating Cis. Adhere to ITIL best practices Runbook Reference/Change: Follow runbook for troubleshooting record troubleshooting steps and provide inputs for runbook changes. Escalation/Elevation/Routing of tickets: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA route the tickets to relevant queue initiate intimation respective teams/customer based on defiled process. Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tasks for infrastructure. Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA) document learnings for self-reference. Close/resole L1 tickets with help from respective tower. Actively participate in team/organization-wide initiatives. Installation: Install software software/tools and patches Stakeholder Management: Lead the customer and vendor calls. Organize meetings with different stake holders. Participate in RCA meetings. Process Adherence: Thorough understanding of organization and customer defined process. Consult with mentor when in doubt. Adherence to defined processes. Adhere to organization' s policies and business conduct. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one-on-one mentorship for new joiners. Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals and provide feedback for mentees. Assist new team members to understand the customer environment. Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers2) Networking:a. Good in Monitoring tools and Device back up schedulingb. Basic DHCP and DNS configuration in routers and switchesc. Basic troubleshooting skills in 'show ip route' 'sh mac address-table' etcd. Static and dynamic IP routing protocols basics3) Server:a. Basic to intermediate powershell / BASH/Python scripting skillsb. Manual patch of QA serverc. Analyse space s from a server and engage Capacity Mgmt. team for disc expansion4) Storage and Back upa. Ability to handle Storage and Backup issues independentlyb. Ability to handle Vendor management Device management Storage array managementc. Perform Hardware upgrades firmware upgrades Vulnerability remediationd. Ticket analysis Storage and backup Performance management various trouble shootings5) Database:a. Patching and upgrading the DB server and application toolsb. Tweak queries making them run as fast as possiblec. Logical and Physical Schema design (indexing constraints partitioning etc.)d. Ability to visualize debug the end-to-end flow of business transaction model and applicationse. DB migration export/import Knowledge Examples: 1) Fair understanding of customer infrastructure ability to co-relate failures 2) Monitoring knowledge in infrastructure tools3) Networkinga. IP addressing and Subnetting knowledgeb. Preferably certified in Cisco's basic certification trackc. IOS upgradation knowledge and IOS patching knowledge4) Servera. Intermediate level knowledge in active directory DNS DHCP DFS IIS patch managementb. Strong knowledge in backup tools such as Veritas/Commvault/Windows backup storage concepts etcc. Strong Virtualization and basic cloud knowledged. AD group policy management group policy tools and troubleshooting GPO se. Basic AD object creation DNS concepts DHCP DFSf. Knowledge with tools like SCCM SCOM administration5) Storage and Backupa. In depth knowledge in Storage & Backup technology Storage allocation and reclamation Backup policy creation and managementb. Strong knowledge in server Network and virtualization technologies6) Toola. Knowledge in Infrastructure and application technologiesb. Understanding of monitoring concepts and processc. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etcd. Knowledge in administration of tools like SCOM Solarwinds CA UIM Nagios ServiceNow etc7) Monitoringa. Good understanding of networking concepts and protocolsb. Knowledge in Server backup storage technologiesc. Desirable to have knowledge in SQL scriptingd. Knowledge in ITIL process8) Database:a. Knowledge of Database security9) Quality Analysisa. Exposure to FMEA audit practicesb. Exposure to technology/processes as per audit requirements.10) Working knowledge of MS Excel Word PPT Outlook etc. Additional Comments: Security Analyst IAM - Governance Roles & Responsibilities a. Execute IAM controls crucial to identity lifecycle management (e.g, access request, access administration, termination monitoring, access reconciliation, etc.) b. Execute role and user access certifications for applications and systems to ensure compliance with SOX (Sarbanes-Oxley) and SOC requirements. c. Maintain changes required to keep SOP's up to date d. Contribute to process improvement initiatives. Required Skills Iam,Security Analysis,Identity Access Management

Dear Candidate, We are hiring an Observability Engineer to enhance monitoring, tracing, and system visibility. Key Responsibilities: Build and maintain observability dashboards. Integrate logging, metrics, and tracing. Help teams debug using distributed tracing and logs. Required Skills & Qualifications: Experience with OpenTelemetry, Grafana, Prometheus, Loki. Strong scripting and DevOps background. Understanding of distributed systems. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place one that benefits lives, communities and the planet Job Title: Database Administration Associate Location: Chennai Duration: 12 Months Work Type: Onsite Position Description: Providing assistance to the application team in identifying database problems. Knowledge on always-on, Mirroring and Replication. Knowledge on Backup and Recovery. Experience on SQL server Version, Database migrations. Experience on creating and troubleshooting SQL Server Agent Jobs. Database Maintenance activity. Database files management. Knowledge to TDP / TSM / Veeam for data backup and recovery. Database Security adherence. Co-ordinate with customers / other teams / vendors in resolving requests and incidents. Process adherence, process improvements and knowledge management . Involve in problem management. Knowledge on SCOM, PowerShell. Skills Required: MSSQL, Powershell, Performance Tuning, HA, Auditing Experience Required: 3 to 4 years working experience in Microsoft SQL database administration possessing the skills detailed in the above position description. Education Required: Bachelor's Degree TekWissen Group is an equal opportunity employer supporting workforce diversity.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. The primary purpose of this position is to design, deploy, and configure SCOM to efficiently monitor IT infrastructure, including servers, applications, and network devices. The role involves developing and maintaining custom monitoring solutions, analyzing SCOM alerts, and collaborating with IT teams to ensure effective incident management. The position requires strong technical skills, effective communication, and the ability to automate routine tasks to improve operational efficiency. Essential Duties: Efficiently monitor IT infrastructure, including servers, applications, and network devices. Install, configure, and troubleshoot SCOM management packs for various technologies and applications. Create and maintain custom monitoring solutions and workflows to proactively identify and troubleshoot potential issues. Automate routine SCOM tasks and reporting to improve operational efficiency. Analyze SCOM alerts, diagnose root causes of incidents, and escalate critical issues to the appropriate teams. Provide application support for the SCOM platform and create and maintain monitoring and notification rules. Maintain and update SCOM documentation to ensure clear procedures and knowledge transfer. Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs (MP) as needed. Collaborate with IT teams (infrastructure, application, security) to define monitoring requirements and ensure effective incident management. Work with project managers and peers to understand and solve challenging technical problems, produce effort estimates, and improve system functionality and reliability. Create custom reports on SCOM monitoring results, use SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts. Stay up-to-date on the latest SCOM features and best practices. EDUCATION/CERTIFICATIONS Required Bachelors Degree from an accredited college or university Preferred At least Seven (7) years of related SCOM experience, preferred at least Nine (9) years of SCOM experience TECHNICAL/SOFT SKILLS Required Experience with the installation, configuration, and administration of Microsoft System Center Operations Manager 2019; Experience in application/network performance and availability monitoring; Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM Preferred Experience with System Center Configuration Manager 2016-19, System Center Service Manager 2016-19; Experience with Azure PaaS, IaaS, and VMware EXPERIENCE RequiredAt least Seven (7) years of related SCOM experience PreferredAt least Nine (9) years of SCOM experience LEADERSHIP SKILLS Required Ability to manage and collaborate with IT teams, strategic thinking, problem-solving Preferred Mentoring, conflict resolution At RSM, we offer a competitive benefits and compensation package for all our people."We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients."Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

Monitoring entire infrastructure of using various monitoring tools like SCOM, SolarWinds, Telegraph, OEM. Monitoring various types of alerts like CPU Utilization Memory Utilization Database related alerts DR Replication issues Backup Failure Alerts Exchange Mail Queue Threshold Alerts Service Mailbox quota breach alert Adobe Experience Manager / Site 24/7 Alerts Application URL Alerting Scheduling Maintenance Mode for planned Activity. Daily repeat CI analysis of events/alerts/incident and raising proactive problem tickets which helps in reduction of major incident. Handling Major Incidents, Driving the major incident bridge, sending communication about major incident to stake holders. CMDB Inventory Management Onboarding and Offboarding of Device's are commissioned/decommissioned. Coordinating with Service Provider for MPLS related outage Daily follow ups with Regional and internal teams to ensure all the node are up and running fine.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Event Manager is responsible for managing and optimizing event monitoring processes, focusing on alert tuning and correlation to enhance the efficiency and effectiveness of IT operations. This role plays a key part in ensuring that alerts are actionable, reducing noise, and improving response times. The Event Manager collaborates closely with IT teams, clients, and stakeholders to refine monitoring strategies and ensure alignment with business priorities. The ideal candidate has a strong background in IT event management, monitoring tools, and automation, with a keen focus on continuous improvement to drive operational excellence. Responsibilities: Strategic Planning Develop and implement strategies for alert tuning and event correlation to monitor new technologies, improve monitoring effectiveness and reduce unnecessary noise. Collaborate with clients to understand business requirements and ensure event management aligns with operational goals. Continuously evaluate and refine event management processes to improve response times and incident resolution. Optimization and Analysis Analyze client environments and monitoring data to identify patterns, redundancies, and inefficiencies in alerts. Optimize alert thresholds, rules, and correlation logic to ensure alerts are actionable and relevant. Partner with clients and internal teams to implement best practices for event management and monitoring. Leverage automation to improve event correlation and reduce manual intervention. Collaboration and Communication Work closely with IT service delivery teams to ensure proper integration and alignment of event management processes with broader IT operations. Act as a liaison between clients, monitoring teams, and leadership to communicate event management improvements and outcomes. Provide recommendations and updates to stakeholders on event optimization initiatives and their impact on service delivery. Operational Excellence Oversee the configuration and maintenance of monitoring tools to ensure optimal performance and alignment with client needs. Ensure adherence to ITIL principles and other relevant frameworks in event management processes. Develop and maintain documentation for event management workflows, alert tuning processes, and correlation strategies. Track and report on event management performance metrics, including alert volumes, false positives, and response times. Training and Enablement Provide training and guidance to internal teams and clients on event management best practices, tools, and processes. Foster a culture of continuous improvement and learning within the event management function. Desired Skills and Experience: 5+ years of experience in IT operations, event management, or monitoring systems, with a focus on optimizing alerts and event correlation. Strong understanding of monitoring tools, with experience in Elastic, LogicMonitor, or ServiceNow preferred . Experience with alert tuning, event correlation, and automation to optimize IT operations. Familiarity with ITIL and Service Management processes (e.g., incident, problem, change management). Strong analytical skills, with the ability to assess data and identify opportunities for improvement. Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams. Experience with scripting or automation frameworks (e.g., Python, PowerShell) is a plus. Organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously. A proactive mindset focused on problem-solving and driving continuous improvement. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Grafana Good to have skills : Microsoft SQL Server, Microsoft System Center Operations Manager (SCOM), Microsoft Azure DevOps Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite. You will work on configured services running on various platforms within defined operating models and processes, including hardware/software support and technology implementation at the operating system-level. Must have Skills :Grafana Good to Have Skills Microsoft Azure DevOps Microsoft System Center Operations Manager (SCOM) Microsoft SQL Server Key Responsibilities : Grafana knowledge and hands on experience Troubleshooting experience Good written and verbal communication skills Excellent understanding of SQL, able to understand existing SQL Queries, good understanding of database structures MS SQL Preferred Basic understanding of networking, firewalls and secure network communication using SSL Good to have experience with Azure DevOps and operating Azure PipelinesProfessional & Technical Experience : Good Git source control knowledge Good to have LDAP knowledge around groups and permissions Good to have knowledge or experience with Splunk and understanding Splunk queries Good to have knowledge of PowerShell, specifically using PowerShell to run automations Good to have knowledge of Azure, Azure Monitor, Azure Monitor Logs Good to have Application support experience Good to have basic knowledge of Kubernetes deployments The ability to learn new processes and technologies Candidate should have effective communication skills within the team and with clients - Maturity and a professional attitude:Candidate should be matured enough and demonstrate professional attitude - Dependability and a Strong Work Ethic-Candidate should demonstrate dependability Educational Qualification:Btech or equivalent

The Senior System Administrator is responsible for maintaining, designing, migrating and upgrading system configurations across our diverse IT environment. This includes managing Windows servers, VMware ESXI, Azure platform, and several other critical components. This role demands a deep understanding of systems administration, virtualization, and cloud technologies to ensure optimal performance and security. Key Responsibilities: Design, install, configure, implement, and maintain Windows servers across multiple sites. Design, install, configure, implement, and maintain Azure Virtual Desktop AVD cloud service Managing Microsoft Exchange on-premises, M365 and MS Intune. Understanding backups, recovery, and system upgrades. Working on windows server 2016 to 2022 roles and features. Understanding RDS CAL service. Administration of VMware ESXI infrastructure, including setting up, configuring, and troubleshooting. Manage Azure cloud resources and services, ensuring cost-effectiveness, security, and scalability. Implement and manage Azure Virtual Desktop and Horizon VDI Components. Working knowledge of Hyperconverged infrastructure HCI” like Nutanix, VxRail, Azure Stack ...etc. Manage and maintain the Active Directory Domain Controller, including users, groups, OUs, and permissions. Manage and maintain all windows server services like DNS, DHCP, WSUS, FTP, SFTP, WDS. Design, implement, and troubleshoot Group Policies to enforce company security and operational standards. Handle tasks using tools like AD Manager, AD Audit, AD Sync ...etc. Should be able to perform AD and all related services health check. Understand, Implement and manage the Certificate Authority infrastructure. Maintain and administer MFA (Multi-Factor Authentication) to bolster system and data security. Must have general understanding about networking core concepts and must be able to actively participate in general issues. Regularly monitor system logs and alerts to maintain system health and security. Maintain availability of PAM (Privileged Access Management) and understanding of its core components. Working on vulnerability remediation for windows sever OS, services, Nutanix, VMware... etc. Who you are: 5 to 7 Years prior experience in an IT support position. Strong working knowledge of PowerShell scripting or any automation tools and scripts Understanding core concepts of cloud services like O365, MS teams, Azure AD, SharePoint Excellent knowledge of server administration, Patch Management & OS specific debugging tool Good understanding of monitoring systems like PRTG, SCOM, SolarWinds. Provide technical hands-on support at a L3 level for incident and request management including resolution of escalated incidents, problems or changes from L1 support. Responsible for Problem management and root cause analysis for repeated incidents or outages. Ability to work and collaborate in a team environment. Good understanding of ITIL processes and tools like ServiceNow, BMC remedy, SCSM, ManageEngine etc. Responsible to provide support on-call, out of office hours including emergencies and routine maintenance windows. Provide technical support, guidance, and expertise to junior staff members. Collaborate with other departments and vendors for system integration and upgrades. Document procedures, configurations, and instructional guides for the team.

24*7 Rotational (US shift) Job Descriptions 24x7 monitoring of alerts, on-call escalation, opening bridges. Monitor and run batch job schedules in Tidal, create schedules, coordinate changes updates with application teams. Must have experience in handling global customer (Specially US) Must have good experience with Monitoring Tools like SCOM, SolarWind Good Understanding of Monitoring Dashboard and Alert Management Must have knowledge of DataCentre Operation processes CIM Critical Incident management, coordinating bridges, engaging resources, sending out and tracking updates of P1 incidents. Must have good experience of ITSM Tool like ServiceNow, Remedy, EasyVistas Management and oversight of offsite/Onsite team from an Staff availability during P1/P2 issues, escalation management. Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc. Interested candidate, please share your resume on this mail id pooja@agreeya.com

Objectives/Purpose of the Job As part of the Technical team to support and manage the capability of the infrastructure systems hosted in the Data Centers to deliver cost effective services to meet customers’ requirements. Incorporate continuous improvement process in operations through constant monitoring, reporting, evaluating and improving the operation metrics. Key Responsibilities & Key Result Areas Provide infrastructure systems support to ensure smooth operations that conformed to the agreed Service Level Agreement (SLA). Work closely with Service Delivery Manager to meet service delivery requirements and support him/her in meetings. Manage systems changes through established change request process & provide status reports to the relevant parties. Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. Conduct root cause analysis & implement pro-active measures. Monitor effectiveness of implemented measures. Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & availability. Monitor the agreed service level (e.g. service request, system availability), document & maintain the configuration of the systems; provide regular reporting to relevant parties. Plan & implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business. Provide systems related technical advice to customers or project team. Perform and manage routine preventive maintenance and operational activities such as service requests, report generation, incident response, patch management. Perform infrastructure monitoring and escalation as per standard operations procedures. Ensure the management of Infrastructure systems adhere to established ITIL best practices, CIS hardening guidelines and methodologies where applicable. Attend to Audit RFI, responses, clarifications and meetings. Technical Knowledge / Skill Sets / Competencies Server/Virtualization (RHEL, AIX and Solaris are Server OS: Win 2003, 2008, 2012, 2016, 2019 Scripting: Windows power Unix shell scripting Automation skills: Ansible, Puppet etc. (preferred) Business Continuity/Disaster Recovery: BC/DR Cluster technologies – Microsoft cluster System Management Tools – SCCM, SCOM. Microsoft Services – AD, DNS, File server, DHCP,IIS etc SSL cert management Operational Support ITSM, such as ServiceNow Monitoring tools such as Solarwinds Orion, Nagios Network and Security Networking and related technologies (e.g. load balancing / DNS / SSL / firewalls / NAT) Secure File Transfer Protocol (SFTP) Service Documentation Good documentation write-up skills OS hardening: understand and perform compliance checks (Mandatory) Requirements Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline 6 to 8 years of relevant experience in Linux server administration Good Cyber Security mindset Good analytical and problem-solving skills Possess initiative with positive working attitudes and customer services oriented Independent, resourceful and goal-oriented Strong teamwork, communication and interpersonal skills Manage and mentor a team of 3-5 Level 1 Systems Engineers ITIL v4 Foundation Certification (Good to have) OS Certification: Microsoft, Hyper V etc Familiar with ISO 9001 and ISO 27001 24x7, After office hours on-call standby Roles and Responsibilities NA

Role Purpose The purpose of this role is to support delivery through development and deployment of tools. Do 1. Provide tool design, development and deployment support for the project delivery a. Interact with the internal project or client to understand the project requirement from a tool perspective b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc. c. Provide budget and timeline estimates for the tool development/ deployment as required d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development f. Conduct appropriate testing to ensure error free deployment of the tool on the project g. Ensure deployment of tool on time and within the estimated budget Deliver No. Performance Parameter Measure 1. Tool Development and deployment Quality of solution Timely development and within budget Timely deployment of tool Error free deployment Mandatory Skills: MS System Center Operations Manager. Experience5-8 Years.

Understanding of System Center Operations Manager 2012/2016.2019 Managing the SCOM infrastructure with L2/L3 support Working on incidents/tasks/change requests Coordinating with other teams and meet client requirements Working on shifts in mandatory On call during non-business hours Candidate to work directly with key Client IT architects to understand their requirements and implement them in line with the Clients processes Skills & Experience Understanding of System Center Operations Manager 2012/2016.2019 Managing the SCOM infrastructure with L2/L3 support Working on incidents/tasks/change requests Coordinating with other teams and meet client requirements

Role Requirement Work experience in IT Operations Centre (Mid to enterprise size environments). Advanced knowledge with monitoring tools (SCOM & Solarwinds). Proficient in identifying, diagnosing, and resolving network and server issues. Experience with ticketing systems (ServiceNow) to track and prioritise incidents. Proficient in handling high-priority incidents (P1 and P2). Expert knowledge with remote management and support protocols for data center operation. Strong Knowledge in troubleshooting and maintaining Windows Server 2016, 2019 and 2021. Proficiency in managing and patching Hyper-V hosts and Virtual Machines. Experience in implementing security patches and updates to protect systems from potential threats. Commitment to continuous learning and improvement in NOC operations. The candidate should have a Continual Service Improvement (CSI) mindset. Strong analytical and problem-solving abilities. Excellent collaboration skills, with the ability to work effectively with SME teams. Strong in writing clear and concise professional business emails. Thorough understanding of the ITIL-V4 framework. Ability to stay calm under high pressure situations. Willingness to work in shifts, including nights, weekends, and holidays due to business requirements. Roles and Responsibilities Expertise in using monitoring tools (SCOM & Solarwinds) to oversee server and network performance. Delivering Level 2 support for server and network-related issues. Take ownership of critical incidents, ensuring timely and effective resolution. Participate in Major Incident Management (MIM) calls as and when required. Analyze and prioritize alerts based on severity and impact. Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues. Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of new data drives. Join collaborative calls with other engineering teams to support and facilitate network and firewall changes. Work with vendors for timely replacement of server hardware components. Identify and resolve common OS problems, escalating complex issues to higher-level support when required. Monitor and manage the health of the physical server estate. Level 1 support for cloud platforms (Azure & AWS), including software troubleshooting and installation. Participate in scheduled maintenance activities and provide support during planned outages. Escalation for critical issues through the On-call Process. Communicate effectively with internal teams and external vendors to resolve issues. Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host. Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure. Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM). Tools and Technology System Center Operations Manager (SCOM) SolarWinds CyberArk BT Portal Diamond IP F5 Portals StruxureWare SAP Data Services Management Console VMware vSphere Hyper-V SCVMM ServiceNow & Global ServiceNow OnSolve ILO Amplifier Storage tools (NetApp OnTap System Manager, On-command unified manager, Connected Backup & Veritas NetBackup) Microsoft Identity Management tool (MIM) PuTTY Data Centre access management portal Qualifications Bachelors degree in computer science, Information Technology, Network Engineering, or a related field. 3-5 years of experience in a Network Operations Center or a similar technical support role Technical Certifications (Must have) ITIL V3 or V4 Foundation CompTIA Network+ Cisco Certified Network Associate (CCNA) Certified in core technologies such as Microsoft e.g. MCSA Technical Certifications (Good to have) Microsoft Certified Systems Engineer (Hyper -V) AZ 900 – Azure Fundamentals AI 900 – Azure AI fundamentals Knowledge on ServiceNow

Role Description of Tools Engineer Do Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware. Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas. Able to diagnoses and resolves complex hardware, software and connectivity problems. Enhanced knowledge of production monitoring and additional capability, may support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility Mandatory Skills: Solarwinds. Experience: 3-5 Years.