606 Sap Netweaver Jobs - Page 10

Roles and Responsibility Manage and maintain SAP systems, including HANA administration. Ensure high availability and performance of SAP systems. Troubleshoot and resolve technical issues related to SAP systems. Collaborate with cross-functional teams to implement new solutions. Develop and implement best practices for SAP system management. Provide training and support to junior team members. Job Requirements Strong knowledge of SAP BASIS, HANA administration, and database management. Experience with troubleshooting and resolving complex technical issues. Excellent communication and collaboration skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Familiarity with industry trends and emerging technologies.

Roles and Responsibility Collaborate with cross-functional teams to design and implement SAP CPI solutions. Develop and maintain complex data integration pipelines using SAP CPI tools. Troubleshoot and resolve technical issues related to SAP CPI implementation. Provide training and support to end-users on SAP CPI applications. Ensure compliance with industry standards and best practices for data integration. Participate in project planning, execution, and delivery phases. Job Requirements Strong understanding of SAP CPI architecture and its components. Experience with data integration technologies such as IDSLABS PRIVATE LIMITED. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Strong communication and interpersonal skills. Familiarity with industry-standard protocols and formats for data exchange.

Urgent Requirement for SAP Basis. Experience 9 Years Location Pan India JD Minimum of 9 years of experience in SAP Basis administration. Strong expertise in SAP NetWeaver technology stack. Suse Linux expertise S/4 and ECC (HANA DB and Oracle) Fiori apps activation setup and troubleshooting Solution Manager 7.2 administration. (technical monitoring and CUA) AWS Knowledge Experience with SAP HANA is a plus. Knowledge of SAP security and authorization concepts.

Immediate Openings on SAP Enterprise Solution Manager - Functional _Contract_Pan India 6+ Years SAP Enterprise Solution Manager - Functional Pan India Period Immediate. Type Contract Description SOLMAN Configuration System Landscape Configuration Knowledge on Work CentreEnd to End Testing on Charm process in SOLMAN system Should able to Configure Business Partners, Actions etc Able to handle core structure changes. Able to check the existing setup, and then understand the mappings done

Roles and Responsibility Manage and maintain financial records, accounts, and reports using SAP FI. Ensure compliance with financial regulations and company policies. Analyze financial data to identify trends and areas for improvement. Develop and implement financial processes and procedures. Collaborate with cross-functional teams to achieve business objectives. Provide training and support to junior staff members on SAP FI. Job Requirements Strong knowledge of SAP FI modules and functionality. Experience working with financial systems and software. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Familiarity with financial regulations and accounting standards.

Roles and Responsibility Manage and implement SAP FI modules, including accounts payable, accounts receivable, and general ledger. Develop and maintain financial reports, dashboards, and analytics using SAP BI tools. Collaborate with cross-functional teams to ensure accurate and timely financial data processing. Provide technical guidance and support to junior team members on SAP FI best practices. Ensure compliance with company policies and procedures related to finance and accounting. Analyze and resolve complex financial issues using SAP FI functionality. Job Requirements Strong knowledge of SAP FI modules, including accounts payable, accounts receivable, and general ledger. Experience with SAP BI tools, such as BODS and BEx Analyzer. Excellent analytical and problem-solving skills, with attention to detail and accuracy. Strong communication and interpersonal skills, with the ability to work effectively in a team environment. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong understanding of financial concepts, including accounting principles and regulatory requirements.

9+ Years of Relevant SAP BTP ADMIN Experience. Hands on experience in implementing 2 SAP HANA Implementation Projects Exposure to SAP program lifecycle in a global environment, major change program Sound in SAP HANA configurations and its areas Knowledge of business process is a must.

#Notice Period: Immediate #Employment Type Contract Should possess minimum of 3years in SAP PI PO. Hands on experience in design, development and implementation of integration scenarios between PIPO and SAP or nonSAP Experience in atleast 1 End to End Implementation Experience on supporting SAP production for atleast 1 year. Experience in Interface monitoring end to end and troubleshooting the files end to end Hands on experience in Incident management, Problem management. Able to work independently by adhering the Integration perspectives. Good knowledge in Graphical mapping, UDFs and JAVA, XSLT Atleast basic knowledge in Proxies, Remote functions, Idocs Hands on experience in EDIs - might have knowledge in B2B & PGP Experience in the configuration of adapters such as JMS, JBDC, SFTP, SOAP, IDOC, Proxy, FTPS, o-data services and web services Able to prepare the technical documents, testing documents Should be flexible to work on the interfaces Hands on experience in Client, Business user, functional users Basic knowledge on SAP integration suite an added advantage

15+ Years of Relevant SAP BASIS BTP Admin Experience. Hands on experience in implementing 2 SAP HANA Implementation Projects Exposure to SAP program lifecycle in a global environment, major change program Sound in SAP HANA configurations and its areas Knowledge of business process is a must.

Important Points to be noted here before you apply for this job:- 1. This is a 3rd Party Pay-roll opportunity, wherein, the Consultant will be on pay-rolls of Zentek Infosoft and working for the end client of Infosys. Apply ONLY if you are fine to work as a Sub Contractor on 3rd Party Pay-roll . 2. This is a LONG-TERM Opportunity with a Strong Chance of getting converted as Full Time Opportunity with Infosys after few months . 3. One round of Face-to-face Interview is a MUST for this role. If you cannot go for F2F interview, please DO NOT apply. 4. This is a Work from Office opportunity and person is expected to work from one of these offices of Infosys - Hyderabad, Bangalore, Pune, Chennai, Noida. This is NOT a Hybrid or WFH opportunity . Number of Openings - 3 Offshore Total Yrs. of Experience - 8-12 years Relevant Yrs. of experience - 10 Detailed JD (Roles and Responsibilities) Core experience in SAP BASIS and HANA administrator , ECC 6.0 EHP5, SAP PI/PO,SAP BW, Solman Manger, portal system, Fiori system. Candidate should work on both OS tasks for SAP as well as SAP Basis runtime administration Good with both SAP NetWeaver ABAP Basis and SAP NetWeaver Java Basis task Hands-on experience and knowledge in SAP BODS, SAP BOBJ and SAP SLT administration Hands-on experience and good knowledge in SAP Enterprise Portal administration Extensive working experience in Hana System replication and should be able to do root cause analysis and fix system replication issue Working experience how the 3rd Party tools can integrate with sap system like ,Esker, Taulia, Vertex, OpenText, Libelle, NLS (IQ), PowerBI PowerApps, Denodo, HVR, SuccessFactors, SAP Cloud apps (Cloud connector, SAP IBP/SDI agent, IAS/IPS, IBP (CPI-DS), BTP, Hands-on experience and good knowledge on SSO (both Kerberos and SAML based SSO), Configure EWA reports, Charm configuration Knowledge Hands-on experience on handling SSL scenarios renewing, updating certificates, and troubleshooting certificate related issues Hands-on experience SAP HANA, SAP BASIS troubleshooting skill Worked on System refresh, Hana DB upgrades, Kernel updates, SPS update, release upgrade etc Need to guide junior resources on L1,L2 tasks Should be able to work on and fix critical p1/p2 issues and do root cause analysis Mandatory skills Need L3 senior resource with core experience in SAP BASIS and HANA administrator. Need to guide junior resources on L1,L2 tasks Work Location - Any DC/Development Center of Infosys in India Working shift timings - USA shift Working Mode- WFO Abhishek.Sharma@ZentekInfosoft.com

Provide SAP BASIS administration for HANA environments, ensuring smooth system installations, upgrades, and performance. You will work with database, security, and system monitoring. Expertise in SAP BASIS and HANA systems is required.

Administer and support SAP HANA environments, focusing on system installations, performance tuning, and data management. Ensure seamless integration between SAP applications and the HANA database, maintaining system uptime, security, and efficiency.

Develops SAP FIORI applications and ABAP programs for non-HANA systems.

Implement and maintain SAP Process Integration (PI) solutions to integrate various systems within an enterprise. You will configure and support PI interfaces, ensuring seamless communication between applications. Expertise in SAP PI and integration technologies is essential for this role.

Administer SAP HANA systems, ensuring proper configuration, system health, and performance optimization. Support system upgrades, troubleshooting, and data management for SAP HANA environments.

Role & responsibilities Should be able to execute SUM DMO to do conversion of ECC to S/4HANA on RISE. Should be able to perform Operating System / Database Migration of boundary applications to Cloud Hyperscaler. Should be able to integrate S/4HANA and Netweaver applications with SAP BTP. Your activities will be divided between daily Operational activities (e.g., daily health checks of SAP systems, database administration, client maintenance activities, performance tuning, applying Support Packages & kernel updates) and Project activities (e.g., installations, upgrades, and data migrations) and creating documentation and work instructions. Strong HANA experience and BASIS tech skills in Net weaver concepts and products (ERP or S/4 HANA, BW, PI, FIORI, Solution Manager, BODS, BOBJ, Cloud Connector) Should be able to carry out an audit of any SAP/HANA system to identify the bottlenecks and to do recommendations to improve the performance. Design, develop and maintain scripts for automation and maintenance of DB Environments Collaborates effectively with peer engineers, developers to solve complex problems. The candidate must be able to communicate clearly and with ease with all relevant stakeholders. Strong Experience with HANA XS/Experience on SAP HANA Administration / Operations You should be familiar with SAP Solution Manager, Fiori, SSO, SLD, Web Dispatcher, Load Balancers, Firewalls etc. Working knowledge of high availability and disaster recovery environments, as well as OS level clustering. Experience in HANA HA and DR Setup. You will ensure service availability 7 x 24, service quality for our support. Ability to understand the long-term ("big picture") and short-term perspectives of situations. KEY QUALIFICATION & EXPERIENCES: Bachelor's degree in computer science, information technology, or a related field Minimum 12+ years of SAP experience working across a range of SAP implementations, upgrade, conversion, and migration projects. Experience in SAP RISE/GROW is preferred. Ability to manage multiple tasks, work in a team, multi-party/vendor environment, understand and be responsive to project and customer needs. MUST have hands on experience on OS/DB Migration, Upgrades, Add-on Installations, HANA Scale-out environment and well versed with multi-tenant DBs. Deep knowledge of System Architecture, HANA Technology including High Availability and Disaster Recovery. Backup and Recovery. Experience on UX & Business Technology Platform (BTP) including Cloud Security and Architecture: Single Sign-ON, Infrastructure Security, HANA Experience in Solution Manager Infrastructure Knowledge: Working knowledge of various Operating systems esp. Linux, Windows, Sybase. Knowledge of Basic network architecture, Experience in SAP Sizing Experienced with typical support activities including preventive maintenance. SAP Certification and Hyperscaler Certifications (AWS/GCP/Azure) is an added advantage. Strong leadership and communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Proven ability to work effectively in a fast-paced, dynamic environment with multiple stakeholders and competing priorities.

HANA Modeling: Design and develop HANA data models, including attribute views, analytic views, and calculation views. Performance Optimization: Analyze and optimize HANA database performance, identifying bottlenecks and implementing solutions. Data Integration: Work with various data sources to integrate data into SAP HANA, ensuring data quality and consistency. SQL Scripting: Develop and maintain SQL scripts for data manipulation and reporting. ETL Processes: Design and implement ETL processes to load data into SAP HANA from various sources. Collaboration: Work closely with business analysts and other stakeholders to understand requirements and translate them into technical solutions. Documentation: Document technical designs, coding standards, and maintenance procedures. Support: Provide technical support and troubleshooting for SAP HANA-related issues. SAP HANA HANA Modeling, Performance Optimization, Data Integration, SQL Scripting, ETL Processes, SAP NetWeaver, ABAP, ABAP Reporting,LSMW,Migration Tools,BRF+,BADI Implementations,FPM,Interface Controller,Object-Oriented ABAP Programming, SAP Workflow Management, MDG Implementation Projects,Enhancing Data Modeling,Enhancing Process Modeling, Enhancing UI Modeling, Enhancing Replication Custom Reports, Classes and Methods, Idoc/SOA/Webservices Location : - Remote

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery and bring depth of expertise to various engagements. Your typical day will involve collaborating with clients to gather requirements, analyzing business needs, and implementing technology best practices. You will be sought out for your expertise, enhancing the reputation of the organization in the marketplace. By leveraging your technical knowledge and business acumen, you will shape strategies that bring emerging ideas to life, fostering trusted advisor relationships with clients and ensuring successful delivery outcomes. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentorship within the team to enhance overall performance.- Continuously assess and improve delivery processes to ensure efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of business process integration within SAP environments.- Experience with SAP configuration and customization to meet client requirements.- Ability to analyze and interpret complex data to inform decision-making.- Excellent communication skills to effectively convey technical concepts to non-technical stakeholders. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Sales and Distribution (SD).- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery and bring depth of expertise to various engagements. Your typical day will involve collaborating with clients to gather requirements, analyzing their needs, and implementing technology best practices. You will be sought out for your expertise, enhancing the reputation of the organization in the marketplace. By shaping strategies for clients, you will bring emerging ideas to life, ensuring that the delivery of services meets the highest standards of excellence. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of business process integration within SAP.- Experience with SAP configuration and customization.- Ability to analyze and optimize sales and distribution processes.- Familiarity with SAP reporting tools and analytics. Additional Information:- The candidate should have minimum 12 years of experience in SAP Sales and Distribution (SD).- This position is based at our Gurugram office.- 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP ABAP Development for HANA Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the team in implementing best practices for SAP ABAP Development for HANA- Ensure timely delivery of high-quality applications- Mentor junior team members to enhance their skills Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA- Strong understanding of SAP HANA database concepts- Experience in developing and optimizing ABAP code for performance- Knowledge of SAP Fiori and UI5 development- Experience in integrating SAP systems with external applications Additional Information:- The candidate should have a minimum of 5 years of experience in SAP ABAP Development for HANA- This position is based at our Noida office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery and bring depth of expertise to various engagements. Your typical day will involve collaborating with clients to gather requirements, analyzing business needs, and implementing technology best practices. You will be sought out for your expertise, enhancing the reputation of the organization in the marketplace. By leveraging your technical knowledge and business acumen, you will help shape strategies that bring emerging ideas to life, fostering a trusted advisor relationship with clients and ensuring successful delivery outcomes. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Develop and implement best practices for project delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of business process integration within SAP.- Experience with SAP SD module configuration and customization.- Ability to analyze and optimize sales processes using SAP.- Familiarity with SAP reporting tools and data analysis. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Sales and Distribution (SD).- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : SAP Sales and Distribution (SD) Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Tech Delivery Subject Matter Expert, you will drive innovative practices into delivery and bring depth of expertise to various engagements. Your typical day will involve collaborating with clients to gather requirements, analyzing business needs, and implementing technology best practices. You will be sought out for your expertise, enhancing the reputation of the organization in the marketplace. By shaping strategies and bringing emerging ideas to life, you will work closely with clients in a trusted advisor capacity, ensuring that their needs are met with precision and professionalism. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Sales and Distribution (SD).- Strong understanding of business process integration within SAP.- Experience with SAP configuration and customization.- Ability to analyze and optimize sales and distribution processes.- Familiarity with SAP reporting tools and analytics. Additional Information:- The candidate should have minimum 12 years of experience in SAP Sales and Distribution (SD).- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: NA - Solution Architecture Designation: Solution Enablement Manager Qualifications: BCom Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "Accenture Operations Solution Innovation is responsible for solution configuration of clientrequirements and integration with sales to promote growth. We ensure a simplified solutioningprocess to reduce solution turnaround time, industrialize our ability to respond to RFPs and supportsales opportunities. The Solution Architecture team is required to translate client requirements intoApplied Intelligence solutions that will create value for Accenture and our clients., leverage SMEsand solution architects from different groups/entities and create a comprehensive solution in line withAccenture standards and best practices, preparing effort, cost and price estimates and ensurequality adherence. The focus will be on managing and developing solutions for complex businessprocess outsourcing by driving, developing solutions aligned to the latest innovative business andtechnology advancements, creating winnable and deliverable solutions, articulating compelling valuepropositions and stories to a client. You will be solutioning by leveraging operational and commerciallevers to ensure total value is enabled at all layers of the deal construct. They will be responsible forthe development and ownership of the complex, multi-tower solutions underpinning compellingproposals that maximize Accentures competitive position. They help in setting the direction ofeach bid including developing the solution strategy in close consultation with the sales lead,articulation of the solution in clear, concise language that the customer understands, ensuringalignment of the solution to the client s buying criteria & be" What are we looking for Ability to perform under pressure Adaptable and flexible Commitment to quality Problem-solving skills Strong analytical skills" Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

At least 5 years experience, with 2 or 3 full cycle implementations. Provide system solutions in SAP WM with manufacturing processes Expertise in SAP MM/ WM configuration and integration of WM processes Knowledge in Full WM, Lean WM, and Decentralized WM Knowledgeable in debugging and trouble shooting of errors Knowledgeable in ChaRM and SNOW processes Sound knowledge of SAP WM like Inbound & Outbound, Cross Docking, Yard Management, Transfer Order Domain Experience in Procurement & Logistics Execution, Inbound Transportation function for around 3 or 4 Years Familiarity with Purchasing business processes and best practices, especially in area of Procurement, Inbound Delivery, IV, Pricing and other processes Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim

Immediate Openings on SAP Basis_Pan India_Contract Experience: 6+ Skill: SAP Basis Location: Hyd/Bangalore Notice Period: Immediate . Employment Type: Contract Job Description BASIS PAN India PF JD 6 + Years Relevant experience SAP Basis - OS DB Migration , Data Migration SAP certification(preferred) Preferred Strong technical Basis Administration knowledge. SAP Hana Certification (preferred). Experience in Basis Administration and good knowledge of SAP NetWeaver technology Knowledge on HANA DB administration Ability to quickly analyze technical problems Understanding of SAP's offerings or products, and related processes is an advantage. Deep knowledge of Software logistics, and performance & optimization Must have worked on production support Project. Strong analytical and troubleshooting skills. Customer oriented, self-motivated and pro-active working attitude. Working in fast changing environments, acquiring and sharing knowledge and improving processes.