SAP CUSTOMER SERVICE MANAGEMENT-Senior

Role Overview: As a SAP Senior Consultant at EY, you will play a crucial role in leading and supporting SAP S/4HANA Service Management implementations and enhancements. Your responsibilities will include integrating Service Management (SM) with other SAP modules, analyzing business requirements, configuring SAP SM modules, collaborating with stakeholders, conducting workshops and training sessions, providing post-go-live support, and staying updated on SAP innovations and best practices in Service Management. Key Responsibilities: - Configure Service Orders, Contracts, Billing, and Resource Planning - Collaborate with business users to translate requirements into solutions - Integrate SM with SD, MM, FI, and CS modules - Provide issue resolution, enhancements, and training - Lead and support SAP S/4HANA Service Management implementations and enhancements - Analyse business requirements and translate them into functional specifications - Collaborate with stakeholders to design end-to-end service processes - Conduct workshops, training sessions, and user acceptance testing - Document functional designs, test cases, and user manuals - Ability to create Process Definition Document / Design Document (PDD) and Business Process Procedure (BPP) for the solutions provided Qualifications Required: - Bachelors degree (Preferably in Engineering) or equivalent experience - Minimum two E2E Implementation Project experience along with experience in Support/Roll out/Upgrade Projects - 3-7 years of relevant experience - Strong experience in SAP CS (Customer Service) or SAP CRM - Hands-on experience in Service Order Management - Experience in Service In-House Repair & Advanced Return Management - Configuration expertise in DIP Profile - Familiarity with S/4HANA Fiori apps for Service Management - Knowledge of ABAP debugging and SAP Certification will be an added advantage - Good communication and client handling skills Additional Company Details: EY is committed to building a better working world by creating new value for clients, people, society, and the planet. Using data, AI, and advanced technology, EY teams help clients shape the future with confidence and develop solutions for pressing issues. With a globally connected network, EY offers services in more than 150 countries and territories across assurance, consulting, tax, strategy, and transactions.,