Salesforce TPM Operations Lead

Job Title:

Experience:

Key Responsibilities:

• Lead daily Salesforce TPM support operations and coordinate offshore/onshore teams.
  
• Provide real-time solutions for TPM-related issues across the Salesforce platform.
  
• Collaborate with Development, Product Owners, and Business Analysts to ensure alignment on requirements and release readiness.
  
• Manage ServiceNow processes – SLA tracking, RCA, problem/change management, and Major Incident Management.
  
• Oversee user lifecycle management (setup, deactivation, roles, profiles, permission sets, SSO).
  
• Configure Salesforce components (Flows, fields, dashboards, record types, Connected Apps, reports).
  
• Troubleshoot Apex Classes, Triggers, and execute SOQL queries via Workbench/LWC.
  
• Handle data integrations (inbound/outbound) and perform bulk uploads/updates.
  
• Ensure SOX compliance for TPM processes (fund allocation, claims, reconciliation).
  
• Lead release management activities (sandbox refreshes, deployments, validations) and UAT cycles.
  
• Maintain governance standards for data quality, security, and change control.
  
• Coordinate with ERP, BI, and Finance teams for end-to-end process alignment.
  
• Identify automation and optimization opportunities.
  
• Prepare process documentation, support runbooks, and knowledge base articles.
  

Required Skills:

• Salesforce administration & license management
  
• Declarative configuration (Flows, page layouts, dashboards)
  
• Apex & Trigger debugging
  
• SOQL & Workbench proficiency
  
• Data integration (Workbench, Data Loader)
  
• TPM domain expertise (trade fund planning, claims, reconciliation)
  
• ServiceNow experience (SLA, RCA, MIM, Change)
  
• SSO and security configuration
  
• SOX compliance knowledge
  
• Strong leadership and cross-team collaboration skills
  

Professional Attributes:

• Excellent communication and interpersonal skills
  
• Ability to lead and mentor distributed teams
  
• Process-oriented and detail-focused
  
• Flexible and adaptable in a fast-paced environment
  
• Problem-solving mindset with focus on permanent fixes
  

Preferred Certifications:

• Salesforce Certified Administrator
  
• Consumer Goods Cloud Accredited Professional
  
• Sales Cloud Consultant
  

Employment Type: