Salesforce Agentforce + Lightning- Senior Associate

As a Senior AgentForce Developer at PwC, you will be tasked with designing and developing custom solutions within the AgentForce platform on Salesforce. Your responsibilities will include building intelligent workflows, enhancing agent experiences, and optimizing case management actions by leveraging the full capabilities of AgentForce, Apex, AI technologies, and other Salesforce features. Your expertise in AgentForce actions, Apex development, custom prompts, automation rules, API integrations, scalability, and AI integration will be crucial in simplifying complex workflows, improving operational efficiency, and ensuring scalability. Your role will involve collaborating with business analysts and stakeholders to continuously enhance AgentForce by optimizing workflows, automation, and integrations based on feedback. **Key Responsibilities:** - Design and implement AgentForce actions to automate tasks such as case creation, escalation, and assignment - Develop Apex triggers, classes, and batch jobs for custom business processes within AgentForce - Implement intelligent case routing based on factors like case priority, customer sentiment, and agent expertise - Design API integrations to enrich AgentForce workflows with external data sources - Ensure scalable and maintainable solutions following best practices for Apex development - Manage the full deployment lifecycle of AgentForce customizations using Salesforce DX and Git - Collaborate with business analysts to continuously improve AgentForce by optimizing workflows and integrations **Qualifications Required:** - Bachelor's Degree - 4 years of relevant experience - Oral and written proficiency in English **Additional Details:** - Certifications such as Salesforce Platform Developer I/II, Salesforce Administrator, or Salesforce AI Developer are considered a plus - Skill in AgentForce and Salesforce development, proficiency in Apex and workflow automation, experience with API integrations and AI technologies, familiarity with predictive analytics and automation, exceptional problem-solving and decision-making skills In summary, as a Senior AgentForce Developer at PwC, you will play a vital role in designing and implementing custom solutions within the AgentForce platform on Salesforce, while collaborating with stakeholders to continuously enhance workflows and integrations for optimal client outcomes.,