Sales Operations Analyst -I (Salesforce Admin)

Role & responsibilities

• Provide internal, cross-functional administrative support for all Enterprise CRM (Salesforce).
• Conduct daily administration, case management and auditing of the Salesforce platform. 
• Responsible for Salesforce user management and license assignments.
• Provides oversight of data quality and structure in Salesforce.
• Acquire data from primary or secondary data sources and maintain databases/data systems.
• Help with sales tool support (Salesforce.com, DemandBase, RingLead, Sales Navigator, Altify, etc.).
• Monitors the Sales Operations Help Desk email account and Salesforce queue.
• Processes Sales Operations cases in a timely manner, meeting deadlines/SLA.
• Document internal processes, guidelines, and best practices.  
• Provide backup support to team members as needed.
• Use the Salesforce Data Loader to perform bulk updates.

OTHER RESPONSIBILITIES:

• Performs other work-related duties as assigned.  
• Minimal travel may be required (up to 5%).   
• Note:  If there are additional responsibilities that are specific to an individual employee, department, country, or other grouping, please use the Job Description Addendum Template.

QUALIFICATION REQUIREMENTS

• BA/BS in business related field or equivalent combination of education and experience. 
• Minimum of one to two (1-2) years of related experience working with data and/or supporting customers.
• 1- 3 years of hands-on experience in Salesforce administration, data management, or CRM support, with exposure to user provisioning, data quality oversight, and cross-functional stakeholder support
• Excellent oral and written communication skills, soft skills, attention to detail, analytical ability and demonstrated critical thinking skills are essential. 
• Ability to organize, prioritize, meet deadlines, follow-up and coordinate multiple assignments. 
• Proficiency in Microsoft Office suite / Microsoft 365. 
• Salesforce.com experience is a plus.