Retention manager /customer success

Teamware Solutions

3 - 6 years

6 - 10 Lacs

noida

Posted:4 days ago| Platform:

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Skills Required

retention manager purchase order maintainance saas customer retention retention strategies upsell cross selling retention management customer success renewals it retention excel

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Role Overview

We are seeking an operations professional to manage partner engagement, quote creation, and renewal coordination in the SaaS/software industry. The ideal candidate will have strong experience in contract review, pipeline forecasting, and customer/partner collaboration to ensure timely and accurate renewals.

Key Responsibilities

Partner Coordination:
Engage with channel partners to collect purchase orders (POs) and renewal quotes from customers.
Quote Creation:

Read and interpret contracts to prepare accurate quotes.
Ensure all pricing, terms, and conditions are correct before submission.

Customer Engagement:

Handle customer queries related to renewals, quotes, and contract terms.
Ensure timely follow-up for quote/PO collection to close renewals on time.

Collaboration:
Work closely with account managers, inside sales teams, and partners to achieve retention goals.
Pipeline Management:
Forecast renewal pipelines, track progress, and address delays or risks.
Retention Focus:
Support customer retention targets through timely renewal processing and partner engagement.

Required Skills & Qualifications

3–5 years of relevant experience in the IT/SaaS/software industry.
At least 3 years in renewals, retention, customer success, or inside sales roles.
Strong ability to read and interpret contracts for accurate quote preparation.
Experience in
quote creation and purchase order management
.
Proficiency in CRM tools (e.g., Salesforce) and quoting tools.
Strong communication and interpersonal skills for customer and partner interaction.
High attention to detail and organizational skills.
Ability to forecast and track renewal pipelines effectively.
Team player with strong collaboration skills.

Success Metrics

100% accuracy in quote creation.
Timely closure of renewal pipelines.
On-time collection of quotes/POs from customers.
Effective collaboration with internal and external stakeholders.

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