Resources Manager

Manager / Senior Manager required for Market Research & Consulting (FTE/Resource Augmentation).

Location: Gurgaon

Work Mode : Work from Office

Role Overview

We are looking for an ambitious and entrepreneurial Manager – FTE /Resource Augmentation Division to spearhead the growth of this business vertical. The role will be a mix of sales, client engagement, operations, and P&L management, with full responsibility to build, scale, and manage the division.

This position is best suited for someone who thrives in a startup-like environment, wants end-to-end ownership of a business line, and has experience in consulting, market research, or professional services.

Key Responsibilities

Business Development & Sales

• Develop and execute FTE/Resource Augmentation model within the market research vertical.
• Drive lead generation, business development, and client mining to acquire new clients and expand business with existing accounts.
• Prepare proposals, pitch decks, and commercial models tailored to client requirements.
• Negotiate contracts and finalize agreements with clients.

Client Relationship Management

• Build and maintain strong, long-term relationships with client stakeholders.
• Act as the primary point of contact for clients availing FTE/resource augmentation services.
• Drive client satisfaction through proactive engagement, regular updates, and ensuring delivery excellence.

Operations & Delivery

• Oversee recruitment, onboarding, and deployment of FTE resources for client projects.
• Coordinate with internal HR, delivery, and research teams to ensure smooth operations.
• Establish frameworks for resource allocation, performance monitoring, and client reporting.
• Maintain high-quality service delivery aligned with client expectations.

P&L & Strategic Growth

• Own the P&L for the FTE/Resource Augmentation Division where you should manage budgets, revenue targets, and profitability.
• Identify opportunities for scaling the business through cross-selling, upselling, and strategic partnerships.
• Build operational processes and governance models for the division.
• Monitor industry trends and adapt offerings to stay competitive.

Team Leadership

• Build and manage a small but growing team of sales, operations, and research professionals.
• Mentor team members to ensure continuous learning and professional growth.
• Foster a performance-driven, collaborative, and client-first culture.

Key Requirements

• MBA/PGDM in Business, Marketing, Strategy, or related field.
• 6–10 years of experience in market research specifically in resource augmentation business models.
• Strong exposure to sales, operations, and P&L ownership.
• Proven ability to manage client relationships at CXO/Director level.
• Entrepreneurial mindset with the ability to build and scale a division from ground up.
• Strong commercial acumen, negotiation skills, and strategic thinking.
• Excellent communication (written & verbal) and presentation skills.
• Proficiency in MS Office.