Remittance & Payments - Associate Level 1

To process, monitor and control transaction processing for Remittance & Payments preprocessing of BNPP WITH THE OBJECTIVE to facilitate smooth functioning of operations while meeting the Operations Objectives of BNPPISPL for all the sites handled.

Responsibilities

1. OPERATIONS MANAGEMENT:

   Processing of Remittance & Payments transactions to ensure that they are accurate, as per the prescribed service delivery standards and as per the SLA with the sites.

2. OPERATIONS RISK MANAGEMENT:

   Adhere to control plans and pay attention to risk related areas in operations.

3. COMPLIANCE:

   Ensure adherence to internal guidelines, compliance, screening, legal and regulatory aspects.

Anti-Money Laundering / Financial Sanctions (AML/FS) related duties

Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS-related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision to the relevant authority.

1. OPC:

   Contribute to the Operations Permanent Control framework.

2. CUSTOMER SERVICE:

   Monitor turnaround times and operational efficiency. Resolve customer complaints and queries.

3. CLIENT RELATIONSHIP MANAGEMENT:

   Support MO to address ultimate client needs and resolve customer complaints if any.

TECHNICAL COMPETENCIES REQUIRED:

1. Knowledge of preprocessing & processing of Remittance & Payments transactions.

2. Knowledge of Basic Banking

3. Internal Accounting Systems and Packages

4. Familiarity with computer applications, MS-Office, Business Objects etc.

5. Familiarity with Banking Back Office Operations, Processes and Systems.

6. Knowledge on various regulations connected with Banking Operations

BEHAVIOURAL COMPETENCIES REQUIRED:

1. Good Communication Skills

2. Good interpersonal skills

3. Orientation towards Service Quality

4. Ability to work independently

5. Team work

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Attention to detail / rigor

Communication skills - oral & written

Client focused

Transversal Skills:

Ability to develop and adapt a process

Ability to understand, explain and support change

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop others & improve their skills