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Wipro Limited logo
React+Next js +Java Developer Wipro Limited

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: You will be responsible for supporting process delivery by ensuring the daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists. Key Responsibilities: - Handle technical escalations through effective diagnosis and troubleshooting of client queries - Manage and resolve technical roadblocks/escalations as per SLA and quality requirements - Timely escalate unresolved issues to TA & SES - Provide product support and resolution to clients by performing question diagnosis and guiding users through step-by-step solutions - Troubleshoot all client queries in a user-friendly, courteous, and ...

Posted 5 days ago

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