R&D Operation monitoring Engineer

Sopra Steria

2 - 7 years

4 - 9 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

service management managed services production support infrastructure management technical operator sat incident management scheduling it operations monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you will do -

Have minimum of 2 years working in an IT Operations role
Be an excellent team player, but able to work independently when required
Ability to manage own workload
Flexibility in working hours, and prepared to work on a rolling rota
Meticulous attention to detail
Strong verbal and written communication skills, with both internal and external clients
Positive attitude to trying out different things and offering innovative solutions

Minimum Qualification

Working with the Service Management tool, to ensure the workload is monitored and actioned when required
Resolving, progressing or escalating calls appropriately and in line with customer SLA s
Using the Batch Scheduling System to configure and define customer batch jobs in line with customer and regulatory requirements and maintaining documentation accordingly
Assist the smooth transition from testing to production support mode
Adhere to the company s change process whenever a modification is required on customer systems
Working in conjunction with other Sopra teams as per customer and workload requirements
Provide regular updates, escalating where applicable, to the Operations Team Leader and customers on urgent issues, following the Critical Incident Management process
Provide feedback into quality initiatives and service improvements to ensure the quality of product or service is maintained and improved upon
Supporting the team WIKI, producing knowledge articles and updating and maintaining documentation and procedures
On a rota basis, ensure all Operations reports and statistics are kept up to date and issued accordingly
Ensuring day to day jobs are executed and communicated accordingly

Total Experience Expected: 01-02 years

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