2222 Query Resolution Jobs

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...

Relationship ManagementBuildand manage relationships with partners to maximize business opportunityDrivebusiness by liaising with partner staff and ensure target achievementAssistand train partner staff on products and process through periodical traininginterventions and/or joint field calls Timelytrack sales performance through various organizational metrics / MIS to ensurebusiness efficiency and adherence to quality and complianceHandleescalations by resolving queries raised by partners and customers by ensuring aprompt response Engageand coordinate with various cross functional teams for seamless servicedelivery and provide a superior customer experience

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -Rotational week off -Salary:20,000 in hand (22k CTC) + Incentives Required Candidate profile Qualification: Min HSC Pass Location: Majiwada, Thane To Apply / Contact more details HR Bhagyashri - 9822644197 (Call /Whatsapp) Perks and benefits Career growth opportunity !

Case Lifecycle Management: Handle customer cases from initiation to closure using designated tools and systems, ensuring timely and accurate resolution. Written Communication: Draft professional, client-specific email responses and case notes that are grammatically sound and contextually appropriate. Customer Query Resolution: Address complex customer inquiries related to policy illustrations, underwriting decisions, and status updates. Escalation Handling: Identify unresolved issues and escalate them to the appropriate teams while maintaining case ownership. Documentation: Maintain detailed and organized records of all case-related interactions and updates Graduate 1 - 3 Years Case Lifecycl...

NA 1 - 3 Years exp. With good communication Must have working knowledge on GDS (any) Must have knowledge of working on GDS Must have knowledge of Refunds, Fares pricing Travel certification is required. Must have knowledge of different fare and routing types Good communication skills Good Travel geographical knowledge Maintaining high accuracy, productivity standards and should have willingness to learn. Will have Interaction with clients through email for query resolution and should build and maintain good working Relationships with customers. Participate in process improvement initiatives, be flexible and change ready in a dynamic work environment.

Case Lifecycle Management: Handle customer cases from initiation to closure using designated tools and systems, ensuring timely and accurate resolution Written Communication: Draft professional, client-specific email responses and case notes that are grammatically sound and contextually appropriate Customer Query Resolution: Address complex customer inquiries related to policy illustrations, underwriting decisions, and status updates Escalation Handling: Identify unresolved issues and escalate them to the appropriate teams while maintaining case ownership Documentation: Maintain detailed and organized records of all case-related interactions and updates Graduate 1 - 3 Years Helps in processi...

As a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings. This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products. You will work closely with internal teams and group companies to provide seamless access to ficial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication. The role demands strong customer orientation, high energy, and a consultat...

1)Trading / Dealing in Shares/Stocks/Equities on behalf of clients with 0% dealing error. 2) Advise clients on which scripts to Buy / Sell / Hold, basis company's Research Report and own market knowledge. 3) Keep clients in active category as per the defined norms. 4) Activate dormant clients. 5) Resolve client querries. 6) Maintain records of business on internal software. 7) Liaison with branches for revenue generation and query resolution 8) Follow guidelines of Risk management and Settlement 9) Ensure compliance as per various regulator and organization guidelines. 11) Acquire quality PCG clientsn with minimum investment potention greayer than Rs.25 Lac through networking, database, mark...

1)Trading / Dealing in Shares/Stocks/Equities on behalf of clients with 0% dealing error. 2) Advise clients on which scripts to Buy / Sell / Hold, basis company's Research Report and own market knowledge. 3) Keep clients in active category as per the defined norms. 4) Activate dormant clients. 5) Resolve client querries. 6) Maintain records of business on internal software. 7) Liaison with branches for revenue generation and query resolution 8) Follow guidelines of Risk management and Settlement 10) Ensure compliance as per various regulator and organization guidelines. 11) Acquire quality PCG clientsn with minimum investment potention

Responsibilities: Manage customer complaints & queries promptly Maintain high NPS through effective resolutions Resolve customer grievances efficiently Handle client calls with empathy & expertise Over time allowance Flexi working

Customer handling, Voice process, Query solve.strong communication and interpersonal skills, CRM Software . Proficiency in customer support tools, MS Excel, knowledge of customer service. Female candidates-9319898243,Hr3@advancelam.com

JD Account Management- Senior Executive/Team Leader Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain...

JD Account Management- Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly reports on ...

Interested candidates can connect with HR Ms.Afreen Manzoor-9320613279 Role Overview We are looking for a confident and customer-focused Customer Support Executive to manage customer queries and service requests for global clients. The ideal candidate must have excellent English communication skills and prior experience in handling voice or chat processes. Key Responsibilities Handle inbound interactions with customers via calls. Resolve product or service-related issues promptly and professionally. Maintain high levels of accuracy while updating customer information and records. Ensure first-contact resolution and customer satisfaction. Required Skills & Qualifications Minimum 0.6 Months of...

Handle employer outreach, onboarding, welcome calls. Verify employer details, documents as per SOP. Support employers with job posting, ATS usage, and query resolution. omote subscription plans and drive upselling based on employer needs.

International Customer Support (Voice) || Freshers & Experience|| Location: Hyderabad. Qualification: Any Graduates. Experience: 0-5 years(International Voice Process) . Roles & Responsiblities: Provide customer support via phone calls for international customers, in multiple languages. Troubleshoot customer queries and requests. Manage customer expectations and ensure customer satisfaction. Document customer interactions for review and follow-up. Utilize computing and technical expertise to respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Inform customers on the steps to follow to exploit services of the company. Requirements a...

Job Opening: Kotak 811 Inbound Officer (On Kotak Bank Payroll) Eligibility: Male/Female with Any BPO experience (No fresher) Graduate (Any stream) Age: 18 to 32 years Excellent English communication skills No employment gap of more than 6 months Job Details: Role: Inbound + Cross Selling Process Location: Wagle Estate, Thane Work Hours: 8 AM 8 PM (any 9 hours shift) Week Offs: Rotational (4 per month, 6 per month after confirmation) Salary: Up to 3,50,000 CTC (depends on interview) Benefits: Direct Kotak Bank Payroll Fixed Salary + Incentives Growth Opportunities To Apply Contact HR: Name: HR Sayali Mobile: 9158043197

Functional Department: LSV Marketing Position Overview The Call Center Representative will play a critical role in driving high-quality lead generation, CRM hygiene, customer communication, and internal coordination for Symphony's Large Space Venti-cooling (LSV) business. The role requires strong communication skills, attention to detail, and a process-oriented approach to managing leads and customer interactions. For more details: https://symphonyventicool.com/ Key Responsibilities 1. Lead Generation & Qualification Manage inbound leads from multiple channels such as IndiaMART, calls, emails, website inquiries, etc. Verify and qualify leads to ensure authenticity and relevance. Assign valid...

Executive Credit and Collection (Full Time Role) Mumbai, India ABOUT UNITILE: Celebrating 30 years of excellence, Unitile shines as a beacon of innovation and trust in the building materials industry. Our dedication to intelligent, sustainable, and flexible solutions has earned us recognition as India's number one raised access floor brand and Asia's Prestigious Rising Brand (2021) by BARC. As a Great Place to Work Certified company, we prioritize a positive work culture fostering collaboration and growth, ensuring our employees feel valued and empowered. Our certification reflects our commitment to creating an environment where our employees rate their experience positively, highlighting ou...

As a Marketing Intern at Pulse Pharmaceuticals, you will have the opportunity to gain hands-on exposure to various aspects of pharmaceutical and healthcare marketing. You will be an integral part of our team, contributing to market research, analytics, and on-ground campaign coordination. The ideal candidate for this role is proactive, detail-oriented, and eager to learn in our fast-paced, team-driven environment. **Key Responsibilities:** - Conduct market research by performing secondary and primary research to gather insights on competitors, products, and market trends. - Analyze data from campaigns, sales trends, and customer feedback to generate actionable insights. - Prepare impactful P...

Hiring for International Voice Process Mumbai- Grad/UG Fresher/Exp Pune- Grad Freshers/Exp Bangalore-Grad/UG Fresher Exp Min. 1 yr International(Voice) Call Center Exp is required. Call- Suhani 9911988552, Anjali 9599611572, Kartik 9899078782 Required Candidate profile Candidate should have excellent communication skills Candidate should have conversation holding ability Perks and benefits Cab Cafeteria Doctor Employee Benefits

Job Description We are hiring a Help Desk / Technical Support Executive with 13 years of experience to provide first-level IT support to internal users. The role involves troubleshooting hardware, software, and network issues, managing tickets, and ensuring timely resolution with excellent customer service. Key Responsibilities Provide L1 Technical Support via calls, emails, chat & ticketing system. Troubleshoot desktop/laptop hardware , Windows OS, printers, and peripheral devices. Resolve issues related to email, VPN, internet, Wi-Fi, LAN , and system performance. Handle password resets, account unlocks , and basic Active Directory operations. Install and configure software, updates, and a...

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off Salary: 20,000 in hand (22k CTC) + Incentives Required Candidate profile Qualification: Min HSC Location: Majiwada, Thane To schedule your interview Call or send your CV through WhatsApp HR Akshay - 9822146578 Perks and benefits Career growth opportunity !

We are looking for a customer-focused and experienced Senior Desk Officer (SDO) to support branch banking operations and deliver high-quality service to walk-in customers The SDO will play a key role in servicing clients across segments, resolving queries, and supporting the Service Officer as needed This role also involves non-transactional servicing, reconciliation, and cross-selling of ficial products Service walk-in customers across all segments, ensuring prompt and courteous assistanceGenerate leads for New-To-Bank (NTB) customers and actively cross-sell ficial productsAct as a backup to the Service Officer (SO) during peak hours or absencesHandle non-transactional servicing tasks such ...