475 Query Handling Jobs

Responsibilities: Email and web portal operations: This involves the day-to-day management of communication channels, potentially including automated responses to ensure a seamless customer experience. Quote generation and policy issuance: This function creates proposals and issues policies to clients, which often requires accurate data entry and coordination with other departments. Excel MIS updates: This task requires the use of Excel to update Management Information System (MIS) reports, likely for tracking sales, operations, or client data. Client query handling and support: This involves proactively addressing customer inquiries, concerns, and escalations, and may also include gathering...

Role & responsibilities Act as first point of contact for all queries related to claims, enrolment, cashless and other queries related to the specific customer policy(multiple policies for a single client having multiple entity) Responsible for monitoring & responding to all queries raised to a particular mail ID assigned for a specific customer/s Collection of reimbursement claim forms from customers and ensure reimbursement is done as per the TAT. Liaise with the customer, In-warding / processing, PA teams to ensure closure (reimbursement/Cashless) within the TAT Follow up with Insurer for dummy claims (mid addition of beneficiaries) and process the claims Clear Job IDs created by enrolmen...

Contact Person- Priya Singh - 9971166934 || priyasingh@policybazaar.com Job Location - Gurgaon, Haryana Salary - 2.5 LPA to 4 LPA + Incentives + GMC About Policybazaar Policybazaar Policy bazaar insurance aggregator that allows customers to compare, buy, and manage insurance policies from top insurers across the country. We are on a mission to simplify insurance for millions of customers by providing them with transparent, unbiased, and easy-to-understand information. Required Skills: Strong communication skills in Hindi and English. Ability to handle high call volumes and work under pressure. Interview Process: First Round: Telephonic Final Round: In-office interview (Gurugram) Why Join Us?...

Job description: Job Summary: We are seeking a dynamic and detail-oriented Junior Marketing Executive to join our team. The ideal candidate will be responsible for handling quotations and inquiries from domestic customers while providing proactive support for marketing initiatives, including new vendor development. This role requires strong communication skills, customer service orientation, and the ability to coordinate effectively with internal and external stakeholders. Job Description: Manage Price related or commercial inquiries from various channels and respond promptly and professionally. Identify customer requirements and provide appropriate support. Coordinate with Sales Officers an...

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off -Salary:20,000 in hand (22k CTC) + Incentives Required Candidate profile Qualification: Min HSC Pass Location: Majiwada, Thane Contact more details HR Akshay - 9822146578 (Call /Whatsapp) Perks and benefits Career growth opportunity !

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -Rotational week off -Salary:20,000 in hand (22k CTC) + Incentives Required Candidate profile Qualification: Min HSC Pass Location: Majiwada, Thane To Apply / Contact more details HR Bhagyashri - 9822644197 (Call /Whatsapp) Perks and benefits Career growth opportunity !

Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt. Ltd.! We're hiring a Customer Care Executive/Paytm process for our client. Job Title: Customer Care Executive Location : RasoolPura, Hyderabad Experience: 0-4 yrs Language : English & Malayalam are preferred Job Summary / Role Overview:- As a Customer Care Executive in the Paytm process, you will be the frontline support for Paytm customers, handling incoming queries related to payments, wallet issues, transaction failures, and general app support. Key Responsibilities:- Handle inbound customer calls and/or chats for Paytm users. Understand and troubleshoot payment-related issues such as wallet balance, refunds, transact...

Hello Candidate, Greetings from Hungry Bird IT Consulting Services Pvt. Ltd.! We're hiring a Customer Care Executive/Paytm process for our client. Job Title: Customer Care Executive Location : RasoolPura, Hyderabad Experience: 0-4 yrs Language : English & Malayalam are preferred Job Summary / Role Overview:- As a Customer Care Executive in the Paytm process, you will be the frontline support for Paytm customers, handling incoming queries related to payments, wallet issues, transaction failures, and general app support. Key Responsibilities:- Handle inbound customer calls and/or chats for Paytm users. Understand and troubleshoot payment-related issues such as wallet balance, refunds, transact...

JD Account Management- Senior Executive/Team Leader Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain...

JD Account Management- Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly reports on ...

International Customer Support (Voice) || Freshers & Experience|| Location: Hyderabad. Qualification: Any Graduates. Experience: 0-5 years(International Voice Process) . Roles & Responsiblities: Provide customer support via phone calls for international customers, in multiple languages. Troubleshoot customer queries and requests. Manage customer expectations and ensure customer satisfaction. Document customer interactions for review and follow-up. Utilize computing and technical expertise to respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Inform customers on the steps to follow to exploit services of the company. Requirements a...

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off Salary: 20,000 in hand (22k CTC) + Incentives Required Candidate profile Qualification: Min HSC Location: Majiwada, Thane To schedule your interview Call or send your CV through WhatsApp HR Akshay - 9822146578 Perks and benefits Career growth opportunity !

JD Account Management- Executive Job Responsibilities: Client Servicing Receive and check claim documents for completeness and advice employees regarding pending documents, if any. Track and control documents to ensure TAT of claims/cards as per SLA. Feedback from Insurers and Corporates. Additional revenue opportunities from existing Corporates. Respond to queries from the employees of the corporate through e-mails. Maintain weekly reports on claims and queries and the TAT of the same Escalate issues as per the escalation matrix. To attend to any other assignments assigned to you from time to time. Respond to queries from the employees of the corporate over Phone Maintain weekly reports on ...

Your main responsibilities would comprise of: Provide customers assistance on requests received via Calls/Emails/Portal Booking Provide Customers with regular updates and service information. Coordinate updating of Customer database. Proactive identification of priority issues to curb escalation. Ensure coordination between all departments regarding Customer touch points(interface). Responsible to capture Customer feedback at various stages. Keep an overview of complaints and drive for amicable resolution. Educational Qualification: Graduate in any stream • Minimum work experience of 2 years in Customer Service • Excellent communication skills (Read/Write/Speak) English. • Excellent communic...

Job Description Customer Support Executive (Domestic Bank) Role & Responsibilities Handle customer queries and provide accurate information. Assist customers with banking services such as account details, transactions, and product information. Resolve issues politely and professionally. Maintain records of customer interactions. Ensure customer satisfaction through effective communication. Eligibility Criteria Minimum qualification: 12th Pass or Graduate . Good communication skills. Basic computer knowledge preferred. Freshers and experienced candidates can apply. Work Schedule 6 days working 1 rotational week off Languages Required English with Telugu English with Malayalam Salary Package E...

The person will manage the back-office operations for Mutual Funds, Insurance (Life and Non-life). Track business transactions, receipts, reports, etc. Track outward documents & its entries in outward sheet. Old entries to be tallied against report & update accordingly. Handle routine business activities like Account opening, Investment forms processing, modifications in account, transmissions and demat related processes, etc. Portfolio reporting to customers over email and phone at regular intervals like Monthly or Quarterly or as and when required. Maintain customer contact and handle customer queries / service issuesMaintain updated client contact records using web utilities. Document all...

Process:- SBI Renewals Process | Voice Process -Need versant 4 ( Good communication) -Need mandatory 1 year of any Sales Exp -Min qualification : HSC -shift time- 9:30 to 6:30 -rotational week off -Salary:20,000 in hand (22k CTC) + Incentives Required Candidate profile Qualification: Min HSC Pass Location: Majiwada, Thane Contact more details HR Akshay - 9822146578 (Call /Whatsapp) Perks and benefits Career growth opportunity !

International Customer Support Executive Location: Gurugram, Haryana Contact Person -HR Jasica// Mail id - Jasicakhatri@policy bazaar.com Interview Mode: Face-to-Face Immediate Joiners Required!! Job Description: PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: Handle inbound and outbound calls to address customer queries and concerns. Provide accurate information regarding insurance policies, premium calculations, and policy status....

Company Name:- Vyapar App Customer Experience-Inbound ( Freshers) About Vyapar: Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issu...

JD Account Management- Executive Job Responsibilities: Client Servicing Key Responsibility: Respond to employee/corporate customer queries via e-mail/ phone in a timely and professional manner Coordinate with respective stake holders for cashless claim settlement and resolution Explain claim decisions, deductions and provide status updates clearly to customers and agents. Escalate unresolved issues following the defined escalation matrix to get quicker resolutions & communicate the same to the customers. Receive and verify the completeness of claim documents; advise on any pending or missing documents. Coordinate with the inward team for claim registration and ensure proper documentation flo...

As a Telesales - Fresher at our company in New Delhi, Barakhamba Road, your main responsibilities will include: - Building and maintaining strong, long-term relationships with clients. - Demonstrating good knowledge of Ms Excel. - Expanding the customer base through up-selling and cross-selling of products. - Responding to customer queries through various channels such as email, phone, and in-person interactions. - Handling both inbound and outbound calls efficiently. - Possessing knowledge of various financial products like Fixed Deposit, Mutual Funds, Bonds, Insurance, etc. - Resolving customer complaints promptly and effectively. - Keeping customers informed about the latest products to d...

Company Name:- Vyapar App Customer Experience-Inbound About Vyapar: Bengaluru We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter. Responsibilities: Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensu...

Dear Aspirants, We have openings for both Full timers and Part timers in Chennai - Little mount ( For Part time openings, we welcome college degree studying students) We are happy to have freshers for this job role. Roles & Responsibilities: Handling the Callers diligently and providing the required information promptly over the phone. Listen to the callers concerns, Issues, and queries (if any) respond & direct them appropriately. Refer escalations & questions to respective team, if required for prompt closure. Maintain a positive attitude and calmly respond to the callers. Understand the process, execute, and maintain SLA in Certain Metrics. What we are looking for:- Excellent Communicatio...

You will be responsible for performing data input on the system to set up and maintain merchants accurately and in a timely manner. Additionally, you will prepare daily reconciliations for various GL accounts, track daily reports, update tracking files, and handle merchant-related queries. Qualifications required: - Proficiency in data entry and accuracy - Strong attention to detail - Ability to handle multiple tasks efficiently - Excellent communication skills to address merchant queries effectively,

Responsible for handling customer escalation calls and resolving grievances within defined timelines. Coordinate with internal teams to ensure prompt redressal, maintain customer satisfaction, and ensure compliance with service standards.