Design, develop, and execute comprehensive test plans and cases, covering both manual and automated testing to validate application functionality, integration, and performance across all use cases.
Perform detailed functional, scenario-based, and regression testing to identify and document bugs, ensuring thorough coverage of application workflows.
Develop and maintain automated test scripts using tools like Selenium and Postman to streamline testing and ensure continuous integration.
Track, document, and manage defects using JIRA, working closely with development teams to ensure rapid issue resolution and effective communication throughout the defect lifecycle.
Execute SQL queries to validate data integrity and accuracy, ensuring that the application processes and stores data correctly.
Collaborate with product owners, software developers, and stakeholders to ensure that products meet functional and user requirements as well as quality standards.
Conduct thorough regression testing following new feature releases or updates to ensure existing functionality remains unaffected.
Maintain a strong focus on the end-user experience, ensuring that the application is intuitive, functional, and meets customer satisfaction and quality benchmarks.

Position Purpose The Quality Assurance Analyst s role is to develop and establish quality assurance standards and measures for the information technology services within CHEP. This individual will also gather and analyze data in support of business cases, proposed projects, and systems requirements. This will include developing and writing test plans and scripts for tracking defects and fixes in the CHEP applications assigned to the individual. The QA Analyst will apply proven analytical and problem-solving skills to verify the system solution meets business requirements according to quality assurance standards in order to maximize the benefit of business investments in IT initiatives.
Major/Key Accountabilities
Retrieving, Reviewing and analyzing QA data. Identifying barriers and root causes of QA issues and performance gaps. Writes, revises, and verifies quality standards and test procedures for program design and product evaluation to attain quality of software economically and efficiently. Reviews new or modified program, documentation, diagram or flow chart, to determine if program will perform according to user request and conform to guideline. Collecting and producing written documentation for reporting findings. Enters instructions into ZEPHYR SCALE/JIRA to test functionality for validity of results, accuracy, reliability, and conformance to establishment standards. Understands the change/enhancement to detect errors or interruption of program Identifies differences between establishment standards and user applications and suggests modifications to conform to standards. Identifies quality improvement opportunities. Sets up tests to locate errors following installation of program Researches best practices to impact quality improvement initiatives and utilization standards. Monitoring the application of improvement initiatives. Identifying and recommending procedures and workflow improvements. Working with others to develop and streamline work flows. Collecting, assisting with developing and analyzing quality measurement data. Maintain quality assurance database (ZEPHYR SCALE/JIRA) to record test results, document and track, defects. Train software program users on using ZEPHYR SCALE/JIRA to perform User Acceptance Testing Monitors performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation. Writes documentation to describe program evaluation, testing, and correction. Providing feedback to both and employees on the quality of work. Participating and/or leads appropriate project work. Make recommendations for improvement of applications to programmers and software developers or engineers Provide functional knowledge for automation script creation and maintenance

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