Posted:9 hours ago|
Platform:
On-site
Full Time
We are actively hiring for #QualityAnalyst!!!
Location- #Malad, Mumbai
Shift- Rotational Shifts (including #nightshifts with 5 days working and 2 rotational week offs).
#Immediate joiners preferred
Skills Required-
-1 year on paper experience as a #QA.
- Conduct #qualityaudits, #callmonitoring #feedback sessions and #rootcauseanalysis to identify areas for improvement.
- Prefeed US, UK BFSI, Cards, dispute AML and KYC domain
- Perform #callcalibration exercises to ensure consistency among team members' performance.
- Utilize QC tools such as #7QC, #SixSigma methodologies, and quality tools to drive process improvements.
- Provide feedback to team members on their performance and suggest training or coaching where necessary.
- Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service.
Interested candidates can connect for further information to
Can share your cv to
Nishanthi.sairam@teleperformancedibs.com
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