107 Qa Tools Jobs - Page 2

As a Quality Assurance Specialist in the healthcare sector, you will be responsible for evaluating voice and chat conversations related to patient queries, appointment scheduling, insurance, claims, billing, and medical service coordination. Your role will be crucial in ensuring compliance with HIPAA (or local healthcare regulations like QCHP/HAAD, if applicable) and data confidentiality protocols. Using QA scorecards, you will audit agent interactions and accurately document your findings. It will be your responsibility to identify training needs, knowledge gaps, and process improvement opportunities, and provide constructive feedback while supporting coaching sessions with team leads. Tracking performance metrics and preparing regular quality reports and dashboards will be essential aspects of your role. You will also conduct calibration sessions with Operations, Training, and Compliance teams, as well as participate in process audits to suggest ways to enhance service quality. Staying updated on healthcare process guidelines and regulatory changes will be crucial to ensure the organization's adherence to industry standards. To qualify for this position, you should have a Bachelor's degree in any discipline, with a background in healthcare or life sciences being a plus. Additionally, you should have at least 3 years of experience as a QA in a healthcare BPO or clinical support process (voice/chat). Familiarity with healthcare systems such as EMR, EHR, insurance workflows, or medical terminologies is preferred. Strong communication, analytical, and interpersonal skills are required for this role, along with proficiency in MS Office and QA tools. This is a full-time position with a fixed morning shift schedule, and the work location is in person. If you are excited about contributing to the quality assurance processes in the healthcare industry, we would love to speak with you. Job Type: Full-time Schedule: Fixed shift Morning shift Work Location: In person For further details, please contact the employer at +91 9061130033.,

The Securities & Derivatives Intmd Analyst position is an intermediate level role that involves processing orders and transactions from trading desks and branch offices in coordination with the Operations - Transaction Services team. The main objective of this position is to facilitate the clearance, settlement, and investigation of client securities and derivatives transactions. Responsibilities: - Experience in non-financial regulatory and tax reporting with subject matter expertise - Strong understanding of OTC derivatives and investment products - Proficiency in spoken and written English, with excellent presentation and communication skills - Knowledge of operational risks and control frameworks - Ability to utilize data analytics and QA tools, experience with automated QA testing frameworks is a plus - Experience in writing disclosures to Regulators and preparing monitoring KPIs & KRIs for regulatory and tax reporting - Participation in audit reviews, regulatory & tax reporting governance forums at local and/or global levels - Critical thinking skills and logical decision-making abilities - Leading discussions on control/risks with stakeholders and partners - Resolving issues related to global regulatory and tax reporting - Driving optimization of global process and control environment - Processing securities transactions, providing analytic input for traders, and aiding in the review of derivative products - Providing recommendations for process improvements using data analysis tools and professional judgment - Resolving settlement-related issues and escalating complex problems as needed - Participating in project implementations, including new products, services, and platform upgrades - Identifying policy gaps and formulating new policies to streamline trade flow processes - Monitoring and providing solutions to errors to minimize risks - Offering informal guidance and on-the-job training to new team members - Assessing risks in business decisions and ensuring compliance with laws, rules, and regulations Qualifications: - 2-5 years of relevant experience - Understanding of Treasury products, accounting, and regulatory policies - Clear and concise written and verbal communication skills Education: - Bachelors Degree/University degree or equivalent experience in Business, Accounting, or Finance *This job description offers a comprehensive overview of the role's responsibilities and requirements. Additional job-related duties may be assigned as needed.*,

We are seeking a detail-oriented Marketing Automation Specialist with a strong background in email development and front-end technologies. As the ideal candidate, you will be responsible for creating responsive email templates and landing pages using marketing automation tools to enhance campaign workflows. If you are passionate about merging technical expertise with marketing execution, we invite you to apply. Key Skills: - Proficiency in HTML5, CSS3, Bootstrap, and jQuery. - Experience with marketing automation tools like Marketo, Eloqua, Pardot, or similar platforms. - Strong understanding of responsive email design and landing page development. - Familiarity with QA tools such as EmailOnAcid or Litmus for testing and rendering. - Excellent oral and written communication skills. - Exposure to front-end development, including AJAX, Flash Script, and JavaScript frameworks (preferred). - Strong troubleshooting and stakeholder collaboration abilities. - Understanding of email marketing best practices and deliverability. Roles and Responsibilities: - Develop responsive email templates and optimize landing pages following industry best practices. - Customize forms, landing pages, and campaign components using marketing automation tool APIs. - Configure and implement campaign workflows utilizing tools like Marketo. - Perform quality assurance tests across various devices and platforms using tools like Litmus or EmailOnAcid. - Brainstorm campaign concepts in collaboration with creative and marketing teams. - Advise internal stakeholders and clients on front-end development best practices. - Resolve technical issues promptly and efficiently. - Propose enhancements to clients" digital assets in line with business goals. - Manage project data in project management systems. - Contribute to innovation and strategy in creative team meetings. - Stay abreast of industry trends in email marketing and automation.,

Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Analyst Qualifications: Graduate - Diploma in Any Discipline Years of Experience: 3 to 5 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Hyper Text Markup Language (HTML)Cascading Style Sheets (CSS)Adobe Experience Manager (AEM)Written and verbal communicationMin. 2-3 years of experienceGood to have experience on QA Tools such as Selenium, QTP, etc.Good to have MSO experience (Word, Excel, PowerPoint)Knowledge on Risk Management, Roots Cause Analysis, Process Improvement and Software MetricsGood interpersonal and problem-solving skillsOpen to flexible working in shifts Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Ability to create robust test cases, test plans for projectsLead and define the testing strategy for the specific teams/releases/engagementsTo provide training, on boarding in quality and processes to the teams supported by her/himDesign, implement and/or assure the process in the teamAble to perform QA and QC daily activities (bug tracking, bug search and testing tasks)Plan, deploy and manage the testing effort for any given engagement/releaseQA workload allocation and follow-up within his/her teamDefine the scope of testing within the context of each release/deliveryTake care of deadlines, write status reports, metrics reports, attend to meetings and provide guidance to the teamRecommend improvements or corrections to developers in terms of work processes and quality where applicableCoordinate internal calibration sessions with Project ManagersMonitor the quality of the service and communicate overall status to QA ManagementExecute the best practices to help the teams supported by him/her to achieve the maturity level required by the company according to the business objectives Qualification Graduate - Diploma in Any Discipline

Skill required: Marketing Operations - Quality Management Designation: Quality Auditing Senior Analyst Qualifications: Graduate - Diploma in Any Discipline Years of Experience: 5 to 8 years Language - Ability: English(International) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires Digital Marketing Ads & Promotion creation/designAct of overseeing all activities and tasks needed to maintain a desired level of excellence. This may include the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement. What are we looking for Min. 5-6 years of experienceTeam management experience preferredGood to have experience on QA Tools such as Selenium, QTP, etc.Proficient with MSO (Word, Excel, PowerPoint)Intermediate knowledge on Risk Management, Roots Cause Analysis, Process Improvement and Software MetricsExceptional leadership skills, Communications skills & Client Management skillsKnowledge on any CMS, Website publishing, HostingStrong customer service, team development, problem solving skills and adaptability to changing environmentsFlexible working in shifts Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shiftsExecute the best practices to help the teams supported by him/her to achieve the maturity level required by the company according to the business objectivesAbility to create robust test cases, test plans for projectsLead and define the testing strategy for the specific teams/releases/engagementsTo provide training, on boarding in quality and processes to the teams supported by her/himDesign, implement and/or assure the process in the teamAble to perform QA and QC daily activities (bug tracking, bug search and testing tasks)Plan, deploy and manage the testing effort for any given engagement/releaseQA workload allocation and follow-up within his/her teamDefine the scope of testing within the context of each release/deliveryTake care of deadlines, write status reports, metrics reports, attend to meetings and provide guidance to the teamRecommend improvements or corrections to developers in terms of work processes and quality where applicableCoordinate internal calibration sessions with Project ManagersMonitor the quality of the service and communicate overall status to QA Management Qualification Graduate - Diploma in Any Discipline

You are a highly organized and detail-oriented QA and Project Coordinator responsible for overseeing project delivery to ensure the highest quality standards. Your main tasks include coordinating IT projects, managing timelines and resources, and supporting QA processes to uphold software reliability and client satisfaction. Your responsibilities as a QA and Project Coordinator include coordinating end-to-end execution of assigned IT projects, maintaining project documentation, facilitating clear communication among stakeholders, monitoring project progress using KPIs, supporting project managers in tracking deliverables, and ensuring timely completion of milestones within defined scope and budget. In terms of Quality Assurance, you will collaborate with development and QA teams to define testing requirements and standards, create and review test plans and cases, track and report software bugs and enhancements, participate in software testing cycles, ensure adherence to quality standards and customer experience goals, and assist in post-deployment quality reviews. To qualify for this role, you must have a Bachelor's degree in Information Technology, Computer Science, or a related field, along with 2-3 years of proven experience in IT project coordination and/or QA roles. You should possess a strong understanding of the software development life cycle (SDLC) and QA processes, experience with project management tools like Jira, Asana, MS Project, and Trello, as well as familiarity with QA tools such as Selenium, TestRail, and Postman. Excellent analytical, organizational, problem-solving, and communication skills are essential, along with the ability to manage multiple tasks independently and collaboratively. Holding Project Management and/or QA certifications would be advantageous. Preferred candidates for this position would be based in or near Coimbatore for an on-site role. The job is full-time, and you will benefit from paid time off, a yearly bonus, and the opportunity to work in a day shift on weekends. Minimum required experience includes 2-4 years in IT Project Coordination, 2 years in QA/Software Testing, and 2 years in Scrum/Agile methodologies. Your work location will be in person to ensure effective coordination and communication among team members and stakeholders.,

Job description: You are looking for a skilled Quality Analyst to join our team and take responsibility for monitoring and evaluating sales calls in our international voice process. As a Quality Analyst, your main tasks will include auditing inbound sales calls for quality and compliance, providing constructive feedback to sales agents, maintaining QA reports and performance dashboards, identifying training needs, and collaborating with team leads to ensure quality standards are met. Requirements: - Minimum 1-2 years of QA experience in international voice sales. - Proficiency in using QA tools, call monitoring, and CRM systems. - Strong analytical, listening, and communication skills. - Willingness to work night shifts. This is a full-time position with health insurance benefits included. The work schedule consists of evening shifts from Monday to Friday, with fixed shifts in either UK or US time zones. The work location is in person at Sanpada near Vashi Station.,

Job Description for Quality Analyst As a Quality Analyst, you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalate any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills and qualifications: Graduate of any course (preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem-solving skills Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills: Has strong customer centricity Can assertively provide constructive feedback Has good written and verbal communication skills Thinks logically Can manage conflicts Pays strong attention to detail Can work with minimal supervision Demonstrates initiative and good judgment Can work on multiple projects and is versatile Can establish and maintain effective working relations with a wide variety of individuals Can work with a diverse team Has a Continuous Improvement mindset Personality traits required: Demonstrates clear thought process Articulates clearly Exercises conscientiousness and diligence Demonstrates assertiveness

Job Summary: We are looking for a detail-oriented and analytical Quality Analyst to join our dynamic BPO team. The ideal candidate will be responsible for monitoring and evaluating the quality of inbound and outbound calls, emails, and chats. You will help ensure compliance with company standards and client requirements, and play a key role in enhancing the overall customer experience. Key Responsibilities: Monitor and evaluate customer interactions (calls, chats, emails) for quality assurance and process compliance. Identify process gaps, provide constructive feedback, and recommend improvements to agents and team leads. Create and maintain quality monitoring reports and dashboards. Conduct regular audits and prepare detailed quality analysis reports. Collaborate with operations and training teams to improve agent performance and customer satisfaction. Participate in call calibration sessions with internal teams and clients. Assist in developing quality assurance standards and documentation. Track and report key quality metrics (CSAT, FCR, QA scores, etc.). Support new process implementation by ensuring quality parameters are clearly defined and adhered to. Train and mentor junior QAs or new hires when necessary. Required Skills and Qualifications: Bachelor's degree in any discipline. 1 to 7 years of experience as a Quality Analyst in a BPO or contact center environment. Strong knowledge of QA tools, auditing techniques, and call evaluation forms. Excellent verbal and written communication skills. Proficiency in MS Excel and QA software/tools. Strong analytical, problem-solving, and interpersonal skills. Ability to manage multiple tasks and meet tight deadlines. Attention to detail and a commitment to accuracy. Preferred Qualifications: Experience handling international BPO processes (voice/non-voice). Certification in Six Sigma or Quality Management is an advantage. Familiarity with CRM tools and ticketing systems.

At Plume, you believe that technology isn't just about moving faster; it's about enhancing life's moments. The company has developed the world's first and only open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and more. Utilizing WiFi, advanced AI, and machine learning, the SaaS platform aims to shape the future of connected spaces and human experiences on a massive scale. Currently, Plume delivers services to over 60 million locations globally and has managed more than 3 billion devices on its platform. As a rapidly expanding company leading a new category, Plume secured its Series F funding within four years. The customer base includes major Internet Service Providers (ISPs) seeking to enhance their smart home offerings and extract insights from their data. The team at Plume thrives on action and innovation, embodying relentless curiosity and imaginative thinking. The company fosters a culture of thinking differently, prioritizing what should be done over what can be done, and excelling in areas where they choose to operate. By assembling a team of top-notch builders, thinkers, and doers, Plume continually pushes the boundaries of what's achievable. Plume Design, Inc. has pioneered the world's first service delivery platform for smart homes, offering the best performing home WiFi system. The mobile and tablet apps serve as the primary interfaces for user interaction, providing access to Plume's cutting-edge experiences. As part of the Mobile QA Engineering team, you will play a crucial role in testing native IOS/Android mobile applications for smart homes and businesses. **What You'll Do:** - Collaborate with developers and product managers to develop test plans for features. - Establish key performance metrics for test case pass/fail criteria. - Conduct manual regression, acceptance, ad hoc, and exploratory testing. - Contribute to test case automation efforts. - Work on enhancing organizational processes. - Take charge of the manual test suite by creating and executing test scenarios. **What You'll Bring:** - 5+ years of experience supporting manual testing of native IOS/Android mobile applications. - Mandatory fluency in spoken and written English. - Familiarity with QA tools and processes. - Basic understanding of Github. - Basic programming knowledge (Kotlin or Swift is a plus). - Strong interest in iOS or Android mobile applications. - Basic exposure to test automation tools is beneficial. - Knowledge of Postman or other API testing tools. - Strong attention to detail. - Structured and process-driven mindset. **About Plume:** As the creator of the only open, hardware-independent, cloud-controlled experience platform for ISPs and their subscribers, Plume collaborates with over 350 ISP customers, including major players like Comcast, Charter, Liberty Global, and J:COM. Through OpenSync, a widely supported open-source framework for smart spaces, Plume enables ISPs to innovate their service offerings independently from hardware and swiftly deploy new services using a multi-vendor, open-platform architecture. Backed by investors such as Insight Partners and SoftBank Vision Fund 2, Plume has reached a valuation of $2.6B, with over $500M in funding added in 2021 alone.,

As a Staff QA Engineer (Automation) at Procore, you will be an integral part of our QA Engineering Team in India. Your primary responsibility will be to design and execute software testing plans for various key customer-facing and internal applications. You should possess self-motivation, creativity, and a proactive attitude to thrive in a fast-paced environment with diverse technologies and lab environments. Collaboration with developers, project managers, DevOps engineers, and other stakeholders will be crucial in this role. Reporting to the Sr. QA Manager in our Bengaluru office, you will work closely with cross-functional teams to ensure quality throughout the software development lifecycle. You will be involved in designing and executing test cases, both manual and automated, to verify that the software meets business requirements. Additionally, you will suggest functionality improvements based on usability standards and review requirements documents for consistency and correctness. Post-release and post-implementation testing will also be part of your responsibilities. We are seeking candidates with 8+ years of experience in a software test engineering role or its equivalence. A problem-solving mindset with demonstrable critical thinking skills is essential for this position. You should have a thorough understanding of software testing methodologies, QA tools, Agile principles, and experience in developing test automation frameworks. Proficiency in mobile automation testing for Android and iOS platforms, along with tools like Appium, is required. Experience in API testing and exposure to Test Driven Development are also preferred. At Procore, we value our employees and offer a comprehensive range of benefits and perks to support your growth and well-being. From generous paid time off to healthcare coverage and career development programs, we provide an environment where you can excel and innovate. Join us at Procore, where we are dedicated to empowering you to be your best self.,

As the Operational Excellence Lead at Lennox International Inc., you will play a crucial role in overseeing and driving process improvement initiatives to enhance operational performance and increase efficiency. Your responsibilities will include implementing and maintaining quality management systems, ensuring compliance with SLA, deploying Lean, Six Sigma, and other continuous improvement methodologies, and partnering with cross-functional teams to identify opportunities, implement best practices, and measure results. Your key responsibilities will involve analyzing business processes, identifying inefficiencies, and developing data-driven solutions. You will facilitate and manage improvement projects using Lean, Six Sigma, Kaizen, or other methodologies, monitor quality metrics, analyze trends, and report on quality performance to senior management. Additionally, you will lead root cause analysis efforts, drive corrective and preventive actions to address systemic issues, establish Critical to Quality (CTQs), track KPIs, and develop quality assurance policies aligned with industry standards and regulations. To excel in this role, you should possess hands-on experience in advanced MS Excel & PowerPoint, effective communication and interpersonal skills, and problem-solving capabilities. You should also be familiar with QA tools and methodologies. The ideal candidate will hold a Lean Six Sigma Green Belt or Black Belt certification and have at least 12 years of experience in continuous improvement, operations, or related roles. If you are a proactive professional with excellent problem-solving, analytical, and organizational skills, and have a passion for driving continuous improvement and operational discipline, we invite you to apply for this exciting opportunity to contribute to the success of Lennox International Inc.,

As a Quality Auditing Senior Analyst at Accenture, you will play a crucial role in helping balance increased marketing complexity and diminishing marketing resources. Your primary responsibility will be to drive marketing performance through deep functional and technical expertise, while ensuring accelerated time-to-market and operating efficiencies at scale. You will leverage Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement, and Media Growth Services to achieve these objectives. To excel in this role, you should have a minimum of 5-6 years of experience, with team management experience being preferred. Proficiency in QA Tools such as Selenium, QTP, along with a strong command of MSO (Word, Excel, PowerPoint) is essential. Additionally, intermediate knowledge of Risk Management, Root Cause Analysis, Process Improvement, and Software Metrics will be beneficial. Exceptional leadership, communication, and client management skills are also required, along with familiarity with CMS, website publishing, and hosting. Your responsibilities will include analyzing and solving complex problems, collaborating with peers within Accenture, and potentially interacting with clients and/or Accenture management. You will be expected to work independently on daily tasks and receive moderate instruction on new assignments. Your decisions will impact your work and may influence others. As an individual contributor or team leader, you will need to be flexible in working shifts and uphold the best practices to achieve the company's business objectives. Key responsibilities in this role involve creating robust test cases and plans, defining testing strategies, providing training on quality and processes, implementing and assuring processes, managing testing efforts, allocating QA workload, and ensuring deadlines are met. You will also be responsible for identifying areas for improvement, coordinating with project managers, monitoring service quality, and communicating overall status to QA management. In summary, as a Quality Auditing Senior Analyst at Accenture, you will be instrumental in maintaining a desired level of excellence in marketing operations through your expertise in quality planning, assurance, control, and improvement. Your leadership and technical skills will be pivotal in driving marketing performance and achieving business objectives effectively.,

As a QA Analyst with 3-5 years of dedicated QA experience in the banking sector, specifically with European banks, you will be responsible for performing functional testing of SEPA IP functionalities. Your role will involve ensuring adherence to business requirements and regulatory standards, as well as managing testing across all prescribed EBA test phases. You will be expected to conduct exploratory testing to identify unexpected behaviors and edge cases in Free Testing, develop and execute detailed test scripts for Scripted Testing, and participate in pre-production testing for Controlled Go-Live Testing. Additionally, you will need to identify, document, and track defects, collaborating closely with development teams for timely resolution. Collaboration with business analysts, product owners, and developers to understand requirements and provide effective test coverage will be a key aspect of your role. You will also contribute to the improvement of QA processes, methodologies, and tools, staying up-to-date with the latest SEPA regulations, EBA guidelines, and industry best practices. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 3 years of experience in software testing, including at least 2 years of experience in SEPA Testing. Proficiency in test management tools like Jira, Azure DevOps, or ALM, along with strong analytical and problem-solving skills are crucial for this role. Excellent communication skills, both written and verbal, are essential for effective collaboration within the team and with stakeholders. Experience with automated testing frameworks and tools, knowledge of other SEPA schemes like SEPA Credit Transfer and SEPA Direct Debit, and an understanding of financial regulations beyond SEPA will be considered a plus. Effective communication of test progress, risks, and issues to project stakeholders, building and maintaining strong relationships with clients and internal teams, and providing regular status updates in project meetings are also expected from the candidate. Yethi, a boutique QA product and solutions company for BFS Domain, is dedicated to building next-generation AI/BOT driven automation tools and solutions to enhance the quality of digital technologies adopted within the BFSI industry. With offices in Bangalore, Mumbai, Chennai, and Jaipur, and clients across 22 countries, Yethi is committed to delivering innovative and effective solutions to large fortune 500 BFSI enterprises.,

DevOps Manager As a part of the Devops team, the candidate will be responsible for release design, planning, scripting and execution for a variety of key customer-facing and internal applications. Alongside, hiring the Devops talent, preparing relevant accelerators in collaboration with partners, enabling training for the team, managing escalations, people management and supporting RFPs. The individual should be self-motivated, creative and proactive, to work successfully in a fast-paced environment including multiple platforms and architectures, diverse technologies and lab environments. The individual will work closely with developers, project managers, network engineers and other stakeholders throughout the SDLC, executing test iterations, tracking / reporting results, troubleshooting and coordinating defect resolution. The individual should have a strong understanding of SDLC processes and the QA lifecycle and methodology. Experience/Skills: 15 years of relevant work experience in a similar role Experience of release management and Devops in SFDC environments and with data migrations for at least 10 years Excellent verbal and written communication skills Technical background using Copado and understanding of the industry Good understanding of object-oriented programming, etc. Knowledge of automated release tools, specifically Git, Jenkins. Must demonstrate an ability to learn business processes, tools etc. Proven ability to manage and prioritize multiple, diverse tasks simultaneously Must be flexible, independent and self-motivated Punctual, Regular and consistent. Major Responsibilities: Interact with technical management, project management and development teams to develop a strong understanding of the project and objectives Plan and build releases as needed in consultation with technical/project management and the development and QA teams. Monitor releases and validate that they happen without issue Use existing tools Copado and techniques to execute releases and build/script new tools for performing the release function Develop the automation strategy/effort and generate scripts to perform automated releases to various environments (Prod, UAT, Dev). Manage risks and resolve issues related to release management Participate in troubleshooting and triaging of issues with different teams to drive towards root cause identification and resolution Document, track and escalate issues as appropriate, using JIRA, Confluence and similar tools Support production deployment of applications and perform validation testing during release cycles Build and document processes for release management in consultation with various stakeholders QA, Development, Management etc. Suggest enhancements in tools, processes etc. to improve efficiency of processes Communicate clearly to various stakeholder groups about status of releases Education: Degree in Information Systems, Computer Science, Web Systems, Mathematics or other related degree

Are you a fresh graduate with a love for writing and a keen interest in technology Alphabin Technology Consulting is on a mission to develop cutting-edge QA automation tools, and we are in search of bright and innovative individuals who can transform intricate tech concepts into captivating narratives that resonate with readers, viewers, and sharers. If you are enthusiastic about kickstarting your journey in content writing and aspire to evolve within a dynamic, AI-driven tech firm, seize this opportunity now. Internship Details: - Duration: The internship spans over a 6-month period - Opportunity: A promising 1-year full-time job offer awaits successful completion - Type: This is a full-time role; no part-time, freelance, or remote positions are available - Application: Freshers are encouraged to apply; individuals with up to 1 year of experience What You'll Learn & Do: - Craft content (with assistance from GPT!) revolving around trending QA tools and automation - Develop blogs, social media posts, video scripts, and instructional guides - Simplify intricate technical ideas into compelling, easy-to-comprehend content - Undertake ownership of small-scale content projects from concept to publication - Engage in collaborative projects with our marketing, engineering, and product teams Who Can Apply: - Recent graduates from any academic background (a penchant for technology is essential!) - Proficient writing skills in English - A fervor for technology, startups, and digital storytelling - Eagerness to absorb knowledge and flourish in the realms of content creation, marketing, and communication - Readiness to commit to full-time work at our Surat office What You'll Gain: - Guidance from seasoned marketers and tech professionals - An authentic portfolio to showcase your content creation prowess - Access to workshops, training modules, and certification programs - Immersion in a fast-paced, collaborative work environment that values your insights - A clear pathway to a full-time role with ample opportunities for career advancement Take the first stride towards a fulfilling career in content creation - we are eagerly anticipating your application!,

At Atlys, our mission is to enable every person on earth to travel freely. We believe that by making travel more efficient, we can contribute to creating a more open world. One of the biggest pain points for travelers is dealing with visas, and we aim to address this by automating the process completely. We are seeking talented individuals who are passionate about shaping the future of travel with us. As part of Atlys, delivering exceptional customer experiences is our top priority. Our Guest Delight team engages with customers through calls, chats, and emails across various shifts. We are currently looking for a Customer Experience Lead who will play a crucial role in ensuring the quality of these interactions. The role involves monitoring customer conversations, providing feedback to team members, and conducting training sessions to enhance communication standards. Key Responsibilities: - Review and audit customer conversations regularly across all shifts. - Evaluate interactions based on a defined quality framework and document scores and insights. - Provide constructive feedback to team members to drive improvement. - Identify communication gaps and develop training modules to address them. - Conduct coaching sessions and training workshops. - Maintain training trackers, audit records, and progress reports. - Collaborate with relevant teams to align on communication key performance indicators (KPIs). - Update training content, standard operating procedures (SOPs), and tone of voice guidelines in line with customer expectations and brand values. - Share insights with leadership on team performance and training impact. Ideal Candidate: - 2-5 years of experience in communication training, quality assurance, or customer service coaching. - Proficiency in professional communication etiquette across voice, chat, and email. - Excellent spoken and written English skills; additional languages are a plus. - Ability to analyze customer interactions, deliver feedback, and build communication capabilities. - Familiarity with QA tools, CRM/chat platforms (e.g., Freshdesk, Exotel), and Google Suite. - Detail-oriented, empathetic, and dedicated to improving customer service standards. - Willingness to work different shifts or adjust schedules as needed. If you are excited about contributing to a connected world through seamless travel experiences, we invite you to join our team. Become part of the Atlys revolution and help simplify global travel, one visa at a time! Apply now to be a part of our journey.,

Are you a fresh graduate with a passion for writing and technology Alphabin Technology Consulting is seeking individuals like you to join their team. As a Content Writing Intern, you will have the opportunity to work on developing powerful QA automation tools and transforming intricate technical information into engaging stories that captivate readers, viewers, and sharers alike. Located at 1100 Silver Business Point, near VIP Circle, Utran, Surat 394105, Alphabin Technology Consulting offers a dynamic environment where you can kickstart your career in content writing and thrive within a fast-paced, AI-first tech organization. During this 6-month internship, you will have the chance to learn and grow, with the potential for a 1-year full-time job offer upon successful completion. This opportunity is exclusively open to freshers with no more than 1 year of experience, who are eager to immerse themselves in content creation. As an intern, you will be tasked with creating various forms of content, including blogs, social media posts, video scripts, and guides, focusing on trending QA tools and automation. Your role will involve simplifying complex technical concepts into easily digestible content, managing your own mini projects from inception to publication, and collaborating with different teams within the company, such as marketing, engineering, and product departments. We are looking for fresh graduates from any discipline with a keen interest in technology. Strong English writing skills, a love for tech, startups, and digital storytelling, a desire to continuously learn and improve in content creation, marketing, and communication, as well as the willingness to work full-time at our Surat office are all key qualities we seek in potential candidates. By joining Alphabin Technology Consulting as a Content Writing Intern, you will benefit from mentorship provided by experienced marketers and tech experts, gain a real-world portfolio to showcase your content creation skills, access various workshops, training sessions, and certifications, experience a collaborative work culture that values your input and ideas, and be on a path towards a rewarding full-time job with opportunities for career advancement. If you are ready to embark on your content writing journey and contribute to a team that values innovation and creativity, apply now at: https://lnkd.in/d7w_NApE. Don't hesitate to tag a friend who you think would excel in this role. Take the first step towards a fulfilling career in content creation - we look forward to receiving your application!,

As a Manager Quality in Medical Coding with 10-12 years of experience, you will be responsible for overseeing the Inpatient Medical Coding operations. You will collaborate with the Coding Education and Quality Coordinator to ensure comprehensive on-the-job training for all staff under your supervision. Monitoring the progress of new employees and providing timely feedback to ensure competency is met is a crucial aspect of your role. Your duties will also include monitoring productivity levels to maintain work performance standards and addressing any day-to-day issues that may affect staff negatively. Regular update meetings will be conducted to keep the staff informed about departmental, hospital, market, and company changes and events. To excel in this role, you must have a solid understanding of HIPAA and healthcare compliance standards. Proficiency in using billing software such as Epic, Athena, Kareo, and QA tools is essential. If you are passionate about ensuring coding accuracy and compliance within the US healthcare industry, this position offers an exciting opportunity for growth and development. If you meet the requirements and are ready to take on this challenging role, apply now by sending your resume to suganya.mohan@yitrobc.net. Join us in upholding the highest standards of Medical Coding quality and compliance.,

Job Title:Delivery ManagerExperience15-20 YearsLocation:Hyderabad, WFO : Role This is a leadership role responsible for establishing and maintaining quality standards across multiple lines of business within a large client-centric environment. This role oversees and directs large Quality Assurance (QA) teams supporting client operations, testing in a fast paced factory based delivery model, ensuring the delivery of high-quality services and solutions that meet and exceed client expectations. The program manager drives a culture of quality, continuous improvement, and client satisfaction across diverse teams and projects, acting as a key point of contact for client. Experience 15+ years of progressive experience in Quality Assurance, with a significant portion in a management or leadership role. Proven experience leading and managing large, diverse QA teams in a complex, product rollouts, client-centric environment across multiple lines of business or diverse projects. Should have overseen large teams (100+ resources) and managed multiple projects simultaneously. Strong understanding of various QA methodologies (Agile, Waterfall, etc.) and testing techniques. Experience with various types of testing (functional, automation, performance,security, etc.) Experience in delivering mobile application testing and automation testing projects. Proficiency in using various QA tools and technologies (e.g., test management tools, defect tracking systems, automation tools). Data analysis and reporting skills. Responsibility Proactively engage with client leadership and program managers (PGMs)to understand quality expectations and Create plans to meet client needs and contribute to overall objective and help meet the OKRs. Also act as the point of escalation for client concerns. Establish strong working relationships with client stakeholders (e.g., project managers, Engineering teams) to understand their needs and expectations. Develop and implement comprehensive strategies aligned with business objectives, OKRs and client requirements across multiple lines of business Review quality metrics and reporting mechanisms across operations and testing teams Drive a culture of quality and continuous improvement within the managers and leads on the ground Analyse data to drive process improvements, lead quality initiatives and promote proactive quality practices within the team Ensure QA processes comply with guidelines and client requirements. Oversee audits, quality reviews and ensure defect prevention strategies are in place Establish quality metrics, key performance indicators (KPIs), and reporting mechanisms to track and measure quality performance. Ensure QA processes are documented in ENGWIKI, consistently applied, and regularly reviewed and updated. Monitor the progress, identify risks and issues, and implement corrective actions as needed. Optimize the use of QA tools and technologies to enhance efficiency and effectiveness. Prepare and present reports in MBR with all PGMs, QBR with leadership and present strategic testing plans, Milestones achieved and performance metrics Manage team performance, workload, and foster collaboration and knowledge sharing culture within the team Provide clear direction, set performance expectations, and provide regular feedback and performance evaluations. Bring thought leadership working with practices, stay updated on industry best practices and emerging trends in quality assurance

As a fresh graduate with a passion for writing and technology, Alphabin Technology Consulting offers you an exciting opportunity to kickstart your career in content writing. We are a fast-paced, AI-first tech company focused on developing powerful QA automation tools. We are seeking smart and creative individuals who can effectively transform complex technical information into captivating stories that resonate with our audience. Located at 1100 Silver Business Point, Near VIP Circle, Utran, Surat 394105, you will have the chance to immerse yourself in a dynamic work environment and grow professionally alongside our team. Internship Details: - Duration: 6-month internship - Opportunity: 1-year full-time job offer upon successful completion - Type: Full-time (no part-time/freelance/remote) - Freshers only (01 year experience) What You'll Learn & Do: - Craft engaging content, utilizing assistance from GPT, focusing on trending QA tools and automation - Develop various content formats such as blogs, social media posts, video scripts, and guides - Simplify technical concepts into easily understandable content for our audience - Manage end-to-end content projects, from ideation to publication - Collaborate with marketing, engineering, and product teams Who Can Apply: - Recent graduates from any background (with a keen interest in technology) - Proficient writing skills in English - Enthusiasm for technology, startups, and digital storytelling - Eagerness to learn and progress in content creation, marketing, and communication - Willingness to work full-time at our Surat office What You'll Gain: - Mentorship from experienced professionals in marketing and technology - Real-world portfolio to showcase your content creation abilities - Access to workshops, training programs, and certifications - Engage in a fast-paced, collaborative work environment that values your input - Opportunity for career growth and progression towards a full-time position If you are ready to take the first step towards a content writing career and eager to join our team, we are thrilled to receive your application. Feel free to tag a friend who you believe would excel in this role!,

You are currently looking to hire a Manager Quality specializing in Medical Coding with 10-12 years of experience for a full-time position based in Hyderabad. As the Manager Quality - Medical Coding, your key responsibilities will include having experience in Inpatient Medical Coding and collaborating with the Coding Education and Quality Coordinator to ensure proper on-the-job training for all staff under your supervision. You will be responsible for monitoring the competency and progress of new employees, providing timely and constructive feedback, and ensuring that work performance meets the required standards. Additionally, you will monitor productivity levels, assist in resolving day-to-day issues that may affect staff, and conduct regular update meetings to keep the team informed about departmental, hospital, market, and company changes or events. The ideal candidate should have a good understanding of HIPAA and healthcare compliance standards. Proficiency in using billing software such as Epic, Athena, Kareo, and QA tools is also required for this role. If you possess the necessary qualifications and experience, we encourage you to apply for this position by sending your resume to suganya.mohan@yitrobc.net for further details. Join our team to contribute to the field of Medical Coding and make a difference in the healthcare industry. Apply now and be a part of our dynamic and growing organization focused on maintaining coding audit and compliance standards in the US healthcare sector.,

Strong experience in CREO modelling and detailing for supporting Hydraulics systems, light fab, hydraulics routing and drawing creation. Strong Communication and interpersonal skills. Knowledge in Teamcenter and QA tools. Work Experience Required Qualification : Diploma / BE/ BTech (Mechanical) Minimum 1-3 years of relevant work experience

Genpact is a global professional services and solutions firm that is dedicated to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spread across more than 30 countries, we are fueled by our innate curiosity, entrepreneurial agility, and commitment to creating lasting value for our clients. Our purpose, the relentless pursuit of a world that works better for people, drives us to serve and transform leading enterprises, including the Fortune Global 500. We leverage our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI to achieve this goal. We are currently looking for a dynamic individual to join us as an Assistant Manager in Quality Assurance. In this role, you will be responsible for overseeing the quality framework and ensuring the delivery of high-quality services that meet client expectations and regulatory requirements in an Insurance BPO environment. Your key responsibilities will include strategizing, implementing, and managing quality assurance processes, driving continuous improvement, and ensuring compliance with insurance industry standards. As the Assistant Manager, you will lead a team of QA analysts, collaborate with various departments, and work closely with clients to achieve and exceed quality benchmarks. Responsibilities: - Develop, implement, and maintain a Quality Assurance framework tailored to insurance processes. - Ensure compliance with client-specific guidelines, internal quality standards, and regulatory requirements. - Monitor and manage quality metrics to meet and exceed service level agreements (SLAs). - Lead, mentor, and manage the QA team, ensuring their performance aligns with organizational goals. - Conduct regular performance reviews and provide training and development opportunities for QA analysts. - Act as a point of escalation for complex quality or compliance issues. - Oversee audits of customer interactions & policy servicing and identify gaps in service delivery. - Collaborate with operations to streamline processes and reduce errors. - Design and implement quality improvement initiatives to enhance client satisfaction. - Use data-driven insights to drive decision-making and implement best practices. - Develop comprehensive quality dashboards and reports for internal and client review. - Provide actionable insights through trend analysis and root cause investigations. - Ensure all processes comply with insurance regulations, data privacy laws, and industry standards. - Identify and mitigate risks related to quality and compliance breaches. Qualifications: - Bachelor's degree in Business Administration, Insurance, or a related field. - Experience in Quality Assurance, with a managerial role within the Insurance or BPO sector. - Strong knowledge of insurance operations, especially in policy administration. Preferred Skill Set: Technical Skills: - Proficiency in QA tools and quality monitoring systems. - Advanced knowledge of data analytics and reporting tools (Excel, Power BI, etc.). - Familiarity with insurance regulations and compliance standards. Soft Skills: - Strong leadership and team management abilities. - Excellent communication and stakeholder management skills. - Analytical mindset with a focus on continuous improvement. Key Performance Indicators (KPIs): - Improvement in quality scores across processes. - Reduction in error rates and compliance violations. - Timely delivery of quality reports and actionable feedback. - Team performance and retention rates. - Increased client satisfaction (CSAT) and Net Promoter Score (NPS). If you are looking for a challenging yet rewarding opportunity in the field of Quality Assurance, we invite you to be a part of our team as an Assistant Manager. Join us and contribute to shaping the future of quality services in the Insurance BPO sector.,

As an Assistant Manager in Quality Assurance at Genpact, you will be responsible for overseeing the quality framework to ensure the delivery of high-quality services in the Insurance BPO environment. Your role will involve strategizing, implementing, and managing quality assurance processes, driving continuous improvement, and ensuring compliance with insurance industry standards. You will lead a team of QA analysts, collaborate with various departments, and work closely with clients to achieve and exceed quality benchmarks. Your key responsibilities will include developing, implementing, and maintaining a tailored Quality Assurance framework for insurance processes, ensuring compliance with client-specific guidelines and regulatory requirements, monitoring and managing quality metrics to meet service level agreements, and leading, mentoring, and managing the QA team to align their performance with organizational goals. You will also conduct regular performance reviews, provide training and development opportunities, and act as a point of escalation for complex quality or compliance issues. Moreover, your role will involve overseeing audits of customer interactions and policy servicing, identifying gaps in service delivery, recommending corrective actions, collaborating with operations to streamline processes, and reduce errors. You will design and implement quality improvement initiatives, leverage data-driven insights for decision-making, work closely with senior management to align QA strategies with organizational objectives, and develop comprehensive quality dashboards and reports for internal and client review. To be successful in this role, you are required to have a Bachelor's degree in Business Administration, Insurance, or a related field, along with experience in Quality Assurance, preferably in a managerial role within the Insurance or BPO sector. Strong knowledge of insurance operations, particularly in policy administration, is essential. Proficiency in QA tools, quality monitoring systems, data analytics, reporting tools, and familiarity with insurance regulations and compliance standards are preferred skills. In addition, you should possess strong leadership and team management abilities, excellent communication, stakeholder management skills, an analytical mindset with a focus on continuous improvement. Your performance will be measured based on KPIs such as improvement in quality scores across processes, reduction in error rates and compliance violations, timely delivery of quality reports, team performance, retention rates, and increased client satisfaction scores. If you are looking for a challenging opportunity to drive quality assurance initiatives, collaborate with cross-functional teams, and contribute to client satisfaction in a dynamic environment, this role as an Assistant Manager in Quality Assurance at Genpact might be the perfect fit for you.,