Redefine the future of customer experiences. One conversation at a time.
We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
We are looking for a passionate and driven QA Engineer with experience in test automation and emerging AI-driven technologies. This role will contribute to designing, developing, and executing test automation solutions that ensure high-quality software delivery. The ideal candidate thrives in a fast-paced environment, enjoys learning, and is eager to grow technical skills in automation and AI-enhanced testing.
Key Responsibilities
- Assist in the design, development, and maintenance of automated test cases and frameworks for web, mobile, and API-based applications.
- Leverage test automation tools such as Selenium, Cypress, or Playwright to improve coverage and reduce manual testing cycles.
- Participate in the CI/CD pipeline integration of test suites to enable continuous testing.
- Use AI-enhanced testing tools (e.g., Testim, Mabl, Applitools) to support visual testing, defect prediction, or intelligent test generation.
- Write and execute automated regression, performance, and smoke tests across multiple platforms and environments.
- Collaborate with Software Engineers, Product Managers, and DevOps to understand product functionality and ensure test coverage aligns with user expectations.
- Help investigate test failures, file detailed bug reports, and support root cause analysis efforts.
- Continuously review and improve test scripts for reliability, speed, and reusability.
- Explore new tools, frameworks, and technologies to improve testing velocity and accuracy.
- Stay current with advancements in AI/ML testing methodologies and participate in internal learning or experimentation efforts.
Qualifications
- Must-Have:
-
4+ years hands-on experience
with Playwright using TypeScript (or Python) for browser automation - Proficient in
Node.js
, TypeScript (or Python), and Playwright framework. - Solid expertise in
API automation
(RESTful), using tools like Playwright network abilities or Postman-like parallels - Experienced in
database validation
with SQL for RDBMS (MySQL, Bigquery, etc.) . - Familiar with
CI/CD
tools, especially Jenkins, and container orchestration via Docker - Confident using
Git/GitHub
workflows branching, pull requests, merge strategies . - Strong debugging capabilities and problem-solving mindset.
- Leverage AI agents or assistants (like Copilot, Cursor, Prompt wright) to speed up test method creation, selector identification, and refactoring.
- Use AI-driven analysis tools to parse failures, predict flakiness, and auto-generate initial bug reports.
Nice-to-Have: - Exposure to GitHub Actions
- Knowledge of BDD/TDD frameworks, reporting/reporting tools (Allure, JUnit XML).
- Experience in Agile/Scrum development practices.
- Familiarity with Docker builds & orchestration for test environments.
- Understanding of product performance matrix
- Cloud service experience (AWS, Azure, GCP).
Typical Office Environment:
Requires extensive sitting with periodic standing and walking. May be required to lift up to 35 pounds unassisted. May be required to lift over 35 pounds using assistive devices and/or team lift. Requires significant use of personal computer, phone and general office equipment. Needs adequate visual acuity, ability to grasp and handle objects. Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
Nextiva DNA
(Core Competencies) Nextiva s most successful team members share common traits and behaviors:
-
Drives Results:
Action-oriented with a passion for solving problems. They bring clarity and simplicity
to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. -
Critical Thinker:
Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking
, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. -
Right Attitude
: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring
for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
-
Medical
- Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. -
Group Term & Group Personal Accident Insurance
- Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. -
Coverage Type
- Employee Only -
Sum Insured
- 3 times of annual CTC with minimum cap of INR 10,00,000 -
Free Cover Limit
- 1.5 Crore
-
Work-Life Balance
- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays -
Financial Security
- Provident Fund & Gratuity -
Wellness
- Employee Assistance Program and comprehensive wellness initiatives -
Growth
- Access to ongoing learning and development opportunities and career advancement
At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog .
#LI-MK1 #LI-Hybrid
