Provia ViaWare WMS Support Analyst

Job Description: Provia ViaWare WMS (Version 5.5) Support Analyst Position Overview: We are looking for a Provia ViaWare WMS Version 5.5 (Now an Infor company Product) Support Analyst to provide functional and technical support for our warehouse management operations. The ideal candidate will act as a bridge between business users and technical teams, ensuring smooth system operations by analyzing issues, documenting findings, and coordinating with database administrators and developers for resolution. Key Responsibilities: • Serve as the first point of contact for Provia ViaWare WMS-related issues within warehouse and logistics operations. • Debug and analyze system issues by reviewing log files and running queries to identify potential root causes. • Document issues clearly with detailed findings and submit to the DBA or development team for further action. • Collaborate with operations, IT, and vendor teams to ensure timely resolution of system incidents. • Assist in validating fixes and enhancements, ensuring they align with business and operational needs. • Maintain a knowledge base of known issues, resolutions, and best practices for operational staff. • Support system updates, patches, and upgrades by conducting functional testing and reporting results. • Provide guidance and basic training to warehouse and transportation staff to improve system adoption and reduce recurring issues. Required Qualifications & Skills: • Explicit experience with ViaWare version 5.x or 5.5 legacy ViaWare / Provia WMS version 5.5 • Experience reading older log file formats, older database schema from that version. • Familiarity with Oracle DB versions that were common at the time ViaWare 5.5 was in use. Ability to run and review Oracle SQL queries for issue analysis. • Ability to work without always having up-to-date documentation (because with older systems documentation tends to be spotty). • Comfort with debugging, reverse engineering, or maintaining/dealing with legacy interfaces or customizations. • Strong documentation and communication skills to translate technical findings into clear, actionable insights for business teams. • Self-starter who can hit the ground running with proactive problem-solving mindset and with the ability to work across operations and IT teams. • Strong understanding of logistics and transportation industry processes. Nice-to-Have Skills: • Familiarity with C++ and 4GL coding for understanding system customizations. • No Coding Skills are required, but ability to read C++ and 4GL code is nice to have • Knowledge of warehouse automation systems, ERP or TMS integrations. • Experience in incident tracking and ticketing systems.