Project Manager / Team leader - IT Hardware Support Engineer

Lyseis Technologies

5 - 8 years

4 - 7 Lacs

aurangabad

Posted:9 hours ago| Platform:

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Skills Required

laptop repair team handling service delivery head hardware support engineer system support ups systems desktop support networking printer support battery it support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Team Leader IT Hardware Support Engineer

Key Responsibilities:

Lead a team of IT hardware support engineers, ensuring timely and effective technical support.
Provide hands-on support for installation, troubleshooting, and maintenance of hardware including desktops, laptops, printers, and network devices.
Monitor daily operations and assign tasks to team members to ensure smooth support operations.
Act as the escalation point for complex technical issues and ensure timely resolution.
Ensure adherence to IT service standards, SLA commitments, and company policies.
Maintain documentation of support processes, incidents, and solutions.
Coordinate with vendors for hardware procurement, warranty, and repairs.
Train and mentor junior staff and conduct regular performance evaluations.
Participate in planning and implementation of IT infrastructure upgrades or rollouts.

Required Skills & Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
57 years of experience in IT hardware support, with at least 23 years in a team leadership or supervisory role.
Strong technical knowledge of desktops, laptops, networking devices, printers, and other IT peripherals.
Familiarity with ticketing systems, remote support tools, and asset management tools.
Excellent problem-solving, communication, and organizational skills.
Ability to manage and prioritize multiple tasks and projects effectively.

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