Job
Description
Job Summary: We are seeking a Project Manager - Product Implementation to lead the successful deployment of our software products for clients. This role involves planning, executing, and overseeing the end-to-end implementation process, ensuring timely delivery, customer satisfaction, and alignment with business goals. The Project Manager will collaborate with cross-functional teams, including product development, customer success, and technical support, to drive seamless implementations. Experience : 10 -15 Years. Location : Hyderabad Key Responsibilities: Project Planning & Execution • Define project scope, objectives, and deliverables in alignment with client business requirements and company goals. • Develop and manage implementation roadmaps, project timelines, resource plans, and risk assessments. • Oversee end-to-end implementation, from business requirement gathering to configuration, testing, and go-live. • Ensure timely project delivery, addressing roadblocks and escalations proactively. Stakeholder & Customer Management • Serve as the primary point of contact for clients and internal stakeholders throughout the implementation lifecycle. • Conduct regular status meetings, provide updates, and manage expectations with internal and external stakeholders. • Work closely with clients to understand their business needs and coordinate with cross functional team to configure the product accordingly. • Lead training sessions and UAT to ensure smooth product adoption by end-users. Cross-functional Collaboration • Partner with product, engineering, and QA teams to ensure seamless integration and customization of the product. • Work with the customer support and success teams to ensure smooth post- implementation transition. • Gather and document client feedback for continuous product and process improvement. Risk & Issue Management • Identify, assess, and mitigate risks impacting project success. • Ensure data migration, validation, and reconciliation processes are executed accurately. • Ensure compliance with contract terms, SLAs, and quality standards. Process Improvement & Reporting • Continuously refine implementation methodologies and best practices for efficiency. • Maintain detailed documentation, Track and report on project KPIs such as time-to- value, customer satisfaction, and system performance. • Maintain documentation, including project charters, SOWs, lessons learned, and post-implementation reports. Required Qualifications & Skills: Education & Experience • Bachelors degree in Computer Science, Information Technology, Business, or a related field. • 5+ years of experience in software implementation, project management, or customer success. • Experience in SaaS billing platforms, ERP billing modules is mandatory, or subscription revenue products is a plus. Technical & Functional Skills • Strong understanding of implementation methodologies (Agile, Scrum, Waterfall). • Strong understanding of billing workflows, invoicing, revenue recognition, tax compliance, and payment processing. • Experience with project management tools (JIRA, MS Project, Excel, Smart Sheet etc.). • Ability to understand API integrations, cloud platforms, and enterprise software solutions. Soft Skills • Excellent communication, client relationship management, and stakeholder engagement skills. • Strong problem-solving and decision-making abilities with a customer-first mindset. • Ability to multitask, work under pressure, and drive cross-functional alignment. • Customer-focused mindset with the ability to drive product adoption and success. Preferred Certifications (a plus): • PMP (Project Management Professional) • Certified Scrum Master (CSM) • ITIL or Six Sigma certifications. If Fintech company background experience is added advantage.
