Program Manager Liability Sales

Position Title:

Job Purpose

• To support and track bank-wise initiatives and trackers to build acquisition and relationship management channel’s Productivity and Profitability

Key Accountabilities

• Incentive design, management and setting up trackers through BA
• Analytics and insights across Performance and Profitability matrices

Job Duties & responsibilities

• Analytics to measure & drive field distribution channels performance and profitability matrix.
• KRA & Incentives – Designing & tracking, Dashboard, Query resolution, Data Validations
• Development to improve LMS platform.
• Analyse and insights pertaining to CASA and Cross sell businesses.
• Drive quality of acquisitions through segment-specific insights

Required Experience

• Minimum 3-5 years in a similar role, managing channels with large data volumes.

Education / Preferred Qualifications

• Graduate with banking experience
• MBA will be an advantage.

Core Competencies

• Excellent communication skills
• Ability to analyze business performance and give insights for improvement.
• Prior experience of CRM / LMS tools will be an advantage.

Technical Competencies:

• Good Computer Knowledge

Work Relationship:

• Effective communication between self and superior
• Inter-personal skills & team player
• Display of RED Attitude (Reliable, Easy to deal with & Dependable)

DBS India - Culture & Behaviours

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:

• Ensure Customer Focus by Delighting Customers & Reduce Complaints
• Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
• Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
• Maintain the Highest Standards of Honesty and Integrity