Program Manager

Location:

Job Summary:

Key Responsibilities:

1. Operations Management:

• Lead and manage day-to-day operations of the iMAGN Home Painting Services.
• Develop, document, and implement Standard Operating Procedures (SOPs) for painting projects, ensuring consistency, quality, and efficiency.
• Continuous tracking of SOPs implemented, and reporting by the Field Team.
• Monitor Project Timelines, Pricing, and Quality Standards to ensure services are delivered to clients' satisfaction and in line with company expectations.
• Oversee /engage with Painters and Contractors, ensuring the process implemented is relevant and adopted by them

2. Business Development & Strategy:

• Identify opportunities for business expansion and growth within the home painting services market.
• Drive revenue growth by developing and implementing marketing and sales strategies tailored to the home painting services segment.
• Build and execute campaigns to drive referrals.
• Collaborate with the sales and marketing teams to create promotional materials and campaigns that highlight the value of the services.

3. Quality Control & Customer Satisfaction:

• Closely Monitor NPS, and ensure right actions are taken towards consistent improvement of NPS
• Implement a quality control process to monitor the quality of painting services provided, including inspections and reviews of ongoing projects.
• Resolve any customer complaints or issues swiftly and professionally.

4. Training & Development:

• Organize training sessions for Managers and Associates to ensure that the team is well-versed in Internal Practices & SOPs, current industry best practices, new products, and safety standards.
• Evaluate the performance of team members and provide constructive feedback to improve service quality.

5. Financial Management:

• Oversee budgeting and cost control for the department, ensuring cost-effective solutions while maintaining high-quality service.
• Monitor and report on key performance indicators (KPIs) related to sales, service delivery, customer satisfaction, and profitability.

6. Health & Safety Compliance:

• Ensure all painting services are carried out in compliance with health and safety regulations.
• Educate and enforce safety protocols for the team, ensuring a safe working environment for all involved.

Required Qualifications & Skills:

• Masters degree in Business Administration, Operations Management, or a related field (preferred).
• Minimum of 5 years of experience in Driving Painting Service Business and operations.
• Proven experience in developing and implementing SOPs for service-based businesses.
• Strong business acumen with experience driving sales, revenue, and profitability.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a diverse team.
• Strong problem-solving abilities with a customer-centric approach.
• Solid knowledge of painting techniques, tools, and materials (preferred but not mandatory).
• Proficiency in Microsoft Excel and Power point

Preferred Skills:

• Experience in project management and client-facing roles.
• Knowledge of the latest painting trends, techniques, and eco-friendly solutions.
• Experience in budgeting and cost management in service industries.

Personal Attributes:

• Strong organizational skills and attention to detail.
• Proactive and results-oriented with a passion for operational excellence.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong customer orientation with a focus on exceeding client expectations.

Benefits:

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Company ESOP
• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment.

This role provides an exciting opportunity for someone with a background in service operations and business development to make a tangible impact on the company's growth and operational excellence. If you're a proactive leader with a strategic mindset, we would love to hear from you!