Program Manager

Overview

Roles And Responsibilities

• Program Planning & Strategy
• Develop program roadmaps for training courses delivered across multiples colleges.
• Define program goals, success metrics, timelines, and delivery structures.
• Coordinate with academic institutions to understand training needs and customize learning modules accordingly.
• Align with internal leadership on program direction and reporting.
• Program Execution & Delivery
• Oversee day-to-day execution of EdTech training programs across multiple campuses.
• Coordinate trainer schedules, batches, course materials, and assessments.
• Ensure all training sessions meet quality, engagement, and content delivery standards.
• Monitor attendance, performance, engagement, and outcomes for each batch.
• Stakeholder Management
• Serve as the primary point of contact for colleges, faculty coordinators, and training partners.
• Work closely with trainers, curriculum teams, technical teams, and support staff.
• Conduct regular review meetings with colleges to track progress and resolve issues.
• Handle escalations, concerns, or operational challenges effectively.
• Operations & Coordination
• Manage onboarding of colleges, trainer allocations, project timelines, and resource planning.
• Ensure all digital tools, LMS platforms, and technical setups are properly implemented and supported.
• Oversee documentation, reports, dashboards, and tracking systems for program performance.
• Maintain compliance with academic and institutional guidelines.
• Quality Assurance & Improvement
• Review training quality, delivery effectiveness, and student feedback.
• Identify areas for improvement and implement enhancements.
• Track KPIs and prepare periodic performance reports.
• Budgeting & Resource Management
• Assist in planning program budgets and resource allocation.
• Optimize trainer deployment, material production, and operational costs.
  

Education

Required Skills & Qualifications

• Bachelor’s or Master’s degree in Education, Management, Engineering, or related fields.
• MBA or equivalent preferred.
  

Experience

• 5+ years of experience in Program/Project Management, EdTech operations, Training Management, or Academic Coordination.
• Experience working with colleges or training institutions preferred.
  

Technical & Functional Skills

• Strong understanding of EdTech platforms, LMS tools, and digital training workflows.
• Ability to manage multiple parallel programs.
• Excellent planning, scheduling, and organizational skills.
• Proficiency in MS Office, Google Workspace, and project management tools.
  

Soft Skills

• Excellent communication and stakeholder management.
• Strong leadership and coordination capabilities.
• Problem-solving mindset and ability to handle escalations.
• High attention to detail.
  

Preferred Attributes

• Experience managing large-scale training programs across colleges.
• Familiarity with curriculum development and upskilling programs.
• Ability to travel when required.