Program Manager

Role & responsibilities

The Program Manager Medical Services, the overall purpose includes but not limited to:

• Lead the delivery of key Programs, encompassing multiple countries and supporting large group of companies and their respective global workforce.
• Assist the Medical team in the implementation and the delivery of global and Integrated Health Program.
• Lead on all customers interface, Contract Project Management, liaise and coordinate with Client key stakeholders and internally, ensuring all standards and metrics of our delivery are upheld and in compliance to our contracts.
• Coordinate regular performance and business review meetings with Clients and participate in weekly and monthly internal or external meetings, conference calls and webinars.
• Coordinate and communicate operational requirements, propose modifications and ensure the implementation of the services committed by the team to drive efficiencies and success in the delivery of Client services.
• Drive strong relationship with third party providers who would be supporting the delivery of some aspects related to the health program contracts.
• Assist in reviewing 3rd party invoices and costs incurred in service delivery.
• Manage and administer Client reporting including the coordination of the setup with our preferred technology platforms, and according to clients requirements.
• Lead the project coordination and review of all operational delivery in an effort to ensure meeting contract obligation, consistency in the delivery of services, accuracy of our data analytics and in compliance to Standards

Preferred candidate profile

• Strong client facing experience with the ability to communicate with corporate clients at all levels.
• Project management experience
• Healthcare / hospital or assistance services experience an advantage but not essential
• Excellent level of English, written and spoken