Professional Service Engineer

Role & responsibilities:

• Collaborate with clients and internal account teams to gather requirements, understand business needs, and deliver tailored reporting solutions.
• Design, write, and troubleshoot optimized SQL queries across MySQL and Oracle databases.
• Develop and enhance client-facing reports using tools like BIRT, ensuring accuracy and performance.
• Analyze database schemas and Java-based application logic to support data extraction and reporting integration.
• Leverage Python scripting to automate tasks and streamline implementation workflows.
• Work closely with cross-functional teams (QA, Development, Product) to stay aligned on feature changes and data impacts.
• Document solutions, timelines, deliverables, and technical details to ensure clarity and continuity across projects.
• Present project updates, outcomes, and recommendations to internal stakeholders and client leadership.
• Manage multiple client projects in a fast-paced environment while ensuring timely and high-quality delivery.
• Contribute to continuous process improvement and knowledge-sharing across the Professional Services team.

Preferred candidate profile:

• 4+ years of experience in professional services, technical consulting, or enterprise software implementation.
• Strong proficiency in SQL, with the ability to write optimized queries for large and complex data sets.
• Hands-on experience with relational databases such as MySQL and Oracle.
• Proven experience in building and delivering reporting solutions using BIRT or equivalent tools.
• Working knowledge of Python for scripting or task automation.
• Basic understanding of Java or Core Java to interpret application code and support reporting configurations.