Production Support Engineer

About PowerEdge (Signzy):

PowerEdge is Signzy’s B2B fintech platform used by banks to run credit card journeys (onboarding → post-onboarding) via SDKs and APIs. With multiple bank go-lives, keeping production stable and issues closed fast is critical.

Role Overview:

Hands-on L2 production support to keep live SDK/API journeys healthy across bank environments - monitor, debug, fix what’s in scope, and escalate cleanly to engineering and

delivery.

Key Responsibilities

● Monitor production APIs, SDK/event flows and bank integrations for stability/latency/error-rate (APM/Grafana).

● Check/analyse logs; act on issues coming from Freshdesk, JIRA and internal channels.

● Validate/debug data via Metabase/SQL.

● Do 1st-level debugging and close L2 issues within SLA; escalate with clear RCA/context.

● Support releases/config changes and run post-deployment checks across bank environments.

● Maintain runbooks/known issues; write small Bash/Python/SQL scripts to speed up repetitive support tasks.

● Work with DevOps/eng to improve alerts/dashboards and keep alert hygiene.

Requirements

● 1-3 years in product-based orgs in production support / PSE / tech ops / L2.

● Engg/CSE/BCA/BSc IT or equivalent experience.

● Hands-on with monitoring/logging/ticketing (Grafana, Freshdesk, JIRA or similar).

● Strong SQL for data checks and issue validation; able to read/debug REST APIs.

● Clear verbal/written communication for internal and bank-facing updates.

Plus: fintech/banking/API integration exposure; basic scripting; cloud/microservices