Product Support Specialist

Company description

Loop Subscriptions is a next-generation subscription management platform exclusively built for Shopify stores. We help DTC brands run powerful subscription programs and improve customer retention. Our platform offers different types of subscriptions, a password-less subscriber portal, and subscriber journeys to improve customer experience. We offer a risk-free, zero-cost, white-glove migration service from other legacy subscription platforms. Our customers are spread across all industries.

Role description

This is a full-time on-site role in Gurugram for a Customer / Product support executive. The Customer support executive will be responsible for providing exceptional customer service and technical support to Loop Subscriptions customers. The Customer support executive will also ensure customer satisfaction and provide online support primarily through Email and Slack channels.

Qualifications

• Minimum 1 year experience in customer support or related customer-facing role
• Strong problem-solving skills and attention to detail
• Technical support skills (HTML/CSS/JS) are a solid plus
• Effective communication skills, both written and verbal
• Bachelor's degree in a technology-related field is a plus
• Experience in the e-commerce industry is a plus