Process Trainer

Job Title:

Location:

Department:

Reports To:

Company Overview

Paperchase is a specialist hospitality accounting and consultancy firm serving restaurants, hotels, cafés, and hospitality brands worldwide.

We focus on financial reporting, bookkeeping, payroll, analytics, and advisory services tailored for the hospitality sector.

We have a significant presence in the US, supporting multiple hospitality locations with our financial operations and accounting expertise.

Role Overview

Process Trainer – US Department

Key Responsibilities

• Analyze existing US processes & create training modules (classroom, virtual, e-learning) aligned with operational needs
• Conduct training sessions for new recruits and refresher trainings for existing employees
• Develop job aids, process documentation, checklists, quick reference guides, and training collateral
• Monitor trainee performance during and after training; carry out assessments and knowledge checks
• Collect feedback, analyze training effectiveness via metrics (accuracy, turnaround time, error rates)
• Collaborate with process owners, SMEs, operations managers to keep training content current and aligned with process changes
• Participate in process audits, quality reviews, and identify learning gaps
• Mentor and support new trainers (train-the-trainer approach)
• Recommend and implement continuous improvements in training delivery and content format
• Coordinate rollouts of process updates and ensure effective change management
• Maintain training schedules, attendance tracking, and training logs
• Provide periodic reports to management on training impact, KPIs, and improvements

Qualifications & Skills

• Education:

  Bachelor’s degree in Commerce, Business, Finance, or related field

• Experience:

  3–5 years in training or process-facing roles, preferably in outsourced finance / accounting / BPO environment
• Experience with US accounting / finance processes (GAAP, US payroll, queuing systems, etc.) is a plus
• Excellent communication skills (spoken & written) in English
• Strong interpersonal skills and ability to engage with cross-functional teams
• Proficiency in training tools, LMS, virtual platforms (Zoom, Teams), and MS Office (Excel, PowerPoint)
• Good analytical skills, ability to interpret process metrics and draw insights
• Attention to detail, patience, adaptability, and willingness to coach
• Ability to work overlapping US hours (shift flexibility)
• Prior experience in hospitality finance / accounting domain is a plus

Key Performance Indicators (KPIs)

• Trainee onboarding success rate (first time pass / accuracy)
• Reduction in error rate for US processes post-training
• Average time to competency for trainees
• Feedback scores / training evaluation ratings
• Process compliance & audit results
• Number of process improvements suggested / adopted via training inputs

Reporting & Stakeholders

You will coordinate closely with:

• US Operations / Process Leads
• Quality Assurance / Process Auditors
• Learning & Development / Training managers
• Team Leads / Supervisors