Process Champion - Manual Calculations( DB)

Requirements

Description and Requirements

• 2 plus years of experience in Defined Benefits with Manual Calculation expertise.
• No Technical Degree.
• This is US Shifts and Hybrid mode for GGN Location.
  

Grade

: MS3 (C2)

Profile

: Pension Operations Analyst

Designation

: Process Champion Manual Calculation

Responsibilities

• Processing and Quality checking.
• Working on manual calculation, perform and review manual and automated Calculations for Defined Benefit Plans. Handle different types of Calculations as Termed Calculations, Death Calculations, Disability Calculations, RMD Calculations, RASD Calculations and QDRO Calculations.
• Process reporting and training.
• Queue Allocation & Management.
• Update SOPs and other process documents.
• Ensuring compliance of all internal policies.
• Process improvement.
• Providing timely updates to Assistant Manager and onshore counterparts.
• Mentoring and coaching new hires.
  

Succeeding as a Process Champion- Operations, will require the following core qualifications and skills.

• 4-6 years of relevant work experience.
• Educational requirement Graduation (No technical degree )
• Knowledge of Wealth preferred.
• Good analytical and communication skills.
• Good command on MS Office applications (MS-Excel, MS-Word).
• Problem solving skills and attention to detail.
• Ability to multitask, self-starter.
• Should be able to work on reporting and generating dashboards.
  

Note The candidate should be flexible to work in shifts.

Language Reference

EnglishEEO StatementAt TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.Equal Opportunity EmployerAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.