Process Associate

Greeting from IGT Solutions

Job Responsibility:

• Understands the various computer screens and how to utilize them effectively
• Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
• Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
• Adheres to all company and specific Contact Center policies and procedures
• Completes any work as assigned by Management

Knowledge, Skills and Other Abilities:

• Strong process orientation
• High energy, High Integrity & Work Ethics
• Strong interpersonal skills & ability to communicate effectively
• Strong problem-solving skills.

Educational & Essential Experience:

• Bachelor's Degree or Undergraduate dropouts
• 6 Months BPO or travel experience and fresher
• Excellent Written and spoken communication, business technical writing
• Computer Skills ability/experience using computer applications
• Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts) • Open to work in a Blended Process Voice and Chat or Email

Interview Rounds:

• HR Round
• Versant Test Round
• Operations Round
• Compensation Salary up to 30,000 CTC
• Two way cabs are provided