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Capgemini
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Process Associate

Process Associate

Capgemini

1 - 3 years

2 - 4 Lacs

kolkata

Posted:1 hour ago| Platform:

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Skills Required

helpdesk customer support outbound customer queries crm operations management team management customer service team handling banking operations process improvement branch operations escalation management team leading customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role We are seeking for Process Associate to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.
In this role you will play a key role in:Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.Engage customers in meaningful conversations to promote products/services or gather required information.Achieve daily/weekly/monthly Targets and conversion targets.Handle objections professionally and escalate complex issues when necessary.Collaborate with team leads and quality analysts to improve call quality and performance.Ensure compliance with company policies and US calling regulations Your Profile Bachelors degree (Mandatory).Freshers onlyOpen to Work from OfficeExcellent verbal communication and interpersonal skills.Familiarity with CRM tools and call centre software.Ability to work night shifts and adapt to US time zones.Goal-oriented with a positive attitude and strong work ethic.Knowledge of International culture and customer behaviour.Ability to handle customer Queries with patience and empathy. What you'll love about working here

You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

Were committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.

At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

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Capgemini

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Paris France

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Process Associate