8 Platform Configuration Jobs

As a Solutions Engineer, you will have the opportunity to work closely with Manufacturing & Energy industry customers in Delhi NCR, India, showcasing the capabilities of Salesforce applications and platform to drive business outcomes through technology solutions. You will engage with organizations across various sectors, focusing on articulating a compelling business value proposition centered on transformation. Your role will involve communicating the importance of change, positioning Salesforce as a crucial partner in the journey, and emphasizing the necessity of embracing change now. Your typical day will involve conducting discovery calls to understand customer business requirements, collaborating with customers to envision their future on the Salesforce platform, and bringing that vision to life through product demonstrations. You will participate in trainings to enhance your skill set, provide feedback to product teams, and share insights on the business value delivered by the solution with potential customers. Your responsibilities will include leading discussions on how large enterprises can achieve customer success through digital transformation, conducting targeted discovery sessions to identify business challenges, innovating new solutions, and engaging with business users to develop presentations, demonstrations, and prototypes. You will also be responsible for creating roadmaps to guide partners in implementing solutions, presenting the business value to managers and executives, responding to RFPs/RFIs, collaborating with teammates, and demonstrating knowledge of integrating cloud applications with existing business technology. The required skills for this role include a degree or equivalent relevant experience, proven experience in the IT industry focusing on pre-sales or implementation of customer engagement solutions, and a strong emphasis on industry experience in Manufacturing, Energy, or Oil & Gas sectors. You should possess expertise in pre-sales activities, customer engagement solution demonstrations, business analysis, sophisticated solution selling, and communication skills that emphasize needs analysis, positioning, and business justification. Overall, as a Solutions Engineer, you will play a crucial role in driving customer success through digital transformation, leveraging your expertise to deliver innovative solutions and communicate the value of Salesforce applications and platform to a diverse range of customers in the Manufacturing & Energy industries.,

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future. With a workforce of over 125,000 individuals spanning across 30+ countries, we are motivated by our innate curiosity, entrepreneurial agility, and commitment to creating enduring value for our clients. Fueled by our purpose - the relentless pursuit of a world that works better for people - we cater to and transform leading enterprises, including the Fortune Global 500, leveraging our profound business and industry expertise, digital operations services, and proficiency in data, technology, and AI. We are currently looking for a Senior Manager, Salesforce AI Technical Architect to join our team! As a highly skilled Salesforce Technical Architect, you will be responsible for designing, implementing, and deploying Salesforce solutions that align with our business objectives and best practices. Your role will involve developing and configuring solutions on the Salesforce platform, integrating Salesforce with other business systems, and leveraging technologies such as Agentforce, Salesforce Chatbot, Einstein AI, Data Science, and Generative AI to enhance customer service capabilities and drive business value. Key Responsibilities: - Lead the design, implementation, and deployment of Salesforce solutions in alignment with business objectives. - Develop and configure solutions using the Salesforce platform, including Apex, Lightning Web Components (LWC), and platform configuration. - Integrate Salesforce with other business systems to ensure seamless data flow and functionality. - Utilize Agentforce to enhance AI-driven customer service capabilities. - Implement and optimize Salesforce Chatbots to improve customer engagement and support. - Leverage Einstein AI to develop intelligent solutions that drive business value. - Apply Data Science methodologies to analyze complex business problems and generate actionable insights. - Develop and implement Generative AI models to enhance business processes and customer experiences. - Oversee the deployment of Salesforce solutions into production environments, ensuring stability, scalability, and performance. - Collaborate with cross-functional teams to understand requirements and deliver solutions that meet business needs. - Provide technical leadership and mentorship to development teams. - Stay updated with the latest Salesforce features and technologies, advocating for their adoption when beneficial. Qualifications: - Bachelor's degree in Computer Science, Information Technology, Data Science, or a related field. - Relevant years of experience as a Salesforce Technical Architect. - Salesforce certifications such as Salesforce Certified Technical Architect, Salesforce Certified AI Specialist, or equivalent. - Hands-on experience with Apex, Lightning Web Components (LWC), platform configuration, data modeling, and integrations. - Expertise in Agentforce, Salesforce Chatbot, and Einstein AI. - Strong background in Data Science, including experience with data analysis, statistical modeling, and machine learning techniques. - Proven experience with Generative AI models and their application in business contexts. - Demonstrated experience in deploying Salesforce solutions into production environments, ensuring best practices in deployment and post-deployment support. - Strong understanding of AI, Large Language Models (LLM), and Natural Language Processing (NLP) ecosystems. - Proven ability to design scalable, maintainable, and robust Salesforce solutions. - Excellent problem-solving skills and the ability to work independently. - Strong communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders. Join us in our quest to shape the future and create a world that works better for everyone. Apply now for the role of Senior Manager, Salesforce AI Technical Architect at Genpact!,

As an integral part of Cyberpwn, you will be supporting practice leads in engaging with customers, assisting in pre-sales activities like developing Proof of Concepts (POCs), actively participating in engagements to deliver top-notch solutions, and handling implementations effectively. Your role will involve gathering information, conducting User Acceptance Testing (UAT), and running user awareness programs related to projects. You will be open to learning new solutions and platforms while supporting the team in issue resolution and optimal delivery. Your technical expertise will include proficiency in CyberArk Privileged Access Security (PAS) deployment, including components such as CPM, PVWA, PSM, PSMP, and Vault installation and configuration. You will be involved in policy and platform configuration, both manual and automated onboarding, as well as password and session management configuration. Troubleshooting of various components like CPM, PVWA, PSM, and Vault, performing UAT, and integrating third-party solutions and developing plugins will be key aspects of this role. Additionally, your responsibilities will include thorough documentation of processes and solutions. At Cyberpwn, we value a not-so-formal work culture that promotes independence, nurtures new ideas, and encourages a healthy work-life balance. We believe in embracing attitudes over attire, fostering a collaborative environment, and providing freedom and autonomy to our associates. Your contribution to our team will be instrumental in delivering innovative solutions, driving mutual growth, and upskilling yourself through our training and certification programs. If you are a passionate individual willing to take up challenges, express yourself, and be part of a dynamic team focused on transforming the cyber consulting landscape, Cyberpwn offers you a platform to realize your potential and make a significant impact. Join us in our journey to build a next-generation cyber consulting firm committed to empowering both our clients and our employees.,

As a skilled and proactive ProcessUnity Administrator, your main responsibility will be to support the implementation, configuration, and ongoing maintenance of the ProcessUnity platform. Your role will play a vital part in ensuring that the system is optimized for performance, aligned with business needs, and effectively supports third-party risk management and other governance workflows. Your key responsibilities will include designing and configuring workflows, forms, dashboards, and reports within ProcessUnity. You will also customize data models and user roles to meet organizational requirements and implement best practices for third-party onboarding, assessments, and issue tracking. In terms of system administration, you will be responsible for managing user access, permissions, and roles, monitoring system performance, and troubleshooting issues as they arise. Additionally, maintaining system documentation and configuration records will be crucial. You will need to perform regular system updates to ensure platform stability and provide technical support to internal users, resolving any platform-related queries that may arise. Collaboration with ProcessUnity support and vendors for escalated issues will also be part of your role. Your duties will also involve developing and distributing scheduled reports on third-party risk metrics, enabling stakeholders to access and interpret data through dashboards and exports. Collaboration with risk management, compliance, and IT teams is essential to align platform capabilities with business goals. Furthermore, training users on platform functionality and updates will be necessary to ensure smooth operations. In this role, you will have the opportunity to contribute to equal employment opportunities and foster a collaborative work environment.,

Job Title: Lead/Implementation Consultant Core responsibilities: Lead requirements discovery sessions. Platform and configuration consultancy. Mapping of Customer use cases and business requirements to product capabilities. Build Training Schedule and deliver sessions. Build Platform Configuration. Demonstration of configured products. Perform QA, testing and UAT

Key Skills: AI data platforms, platform configuration, incident response, SLA management, root cause analysis, monitoring, documentation, troubleshooting, performance optimization, collaboration, reporting. Roles and Responsibilities: Administer, manage, and configure ADB's AI Data Platforms to meet defined business requirements. Collaborate with business analysis teams and business units to translate requirements into actionable platform configurations. Partner with Engineering Leads to align implementation plans and support operational needs. Maintain comprehensive documentation on platform configurations, procedures, and best practices. Work closely with Engineering Leads to manage incident response, perform troubleshooting, root cause analysis, and implement permanent fixes. Track key service metrics, generate reports, and provide insights to enhance service performance and user experience. Oversee daily operations of AI Products and AI Data Platforms to ensure high availability and optimal performance. Establish and maintain Service Level Agreements (SLAs) for platform uptime, response times, and service quality. Monitor and manage support issues, ensuring timely resolution and continuous process optimization. Monitor platform performance, reliability, and scalability, recommending improvements aligned with business goals. Identify gaps in service delivery, propose enhancements, and drive process improvements. Facilitate regular status updates and SLA reviews with internal and external stakeholders. Experience Requirement: 3-5 years of experience in data platform management, preferably with AI or machine learning platforms. Experience in incident response, troubleshooting, and root cause analysis in a data platform environment. Familiarity with establishing and maintaining SLAs for platform performance and service quality. Proficiency in monitoring and optimizing platform performance, reliability, and scalability. Experience with documentation and reporting on platform configurations and service metrics. Education: Any Graduation.

• Lead discovery efforts to gather necessary information from clients and internal team members to appropriately understand business needs and solution requirements for lead management and B2B digital marketing efforts Required Candidate profile Minimum of 5 years working with Marketo and CRM systems as a Marketo Lead or Architect, with demonstrated experience leading 3+ Marketo implementation projects

Experience - 5 to 7yrs Job Description: We are looking for a ServiceNow Developer with strong hands-on experience in CSM and FSM modules (mandatory). The candidate must be proficient in ServiceNow scripting (JavaScript), Flow Designer, and platform configuration. Experience in integrating ServiceNow with external systems using REST/SOAP APIs is required. Knowledge of Service Portal, CMDB, and ITSM modules is an added advantage. Strong problem-solving skills and the ability to work with cross-functional teams are essential.