Performance Tester

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to clients" most complex digital transformation needs. With a global presence in 65 countries and a workforce of over 230,000 employees and business partners, Wipro strives to help customers, colleagues, and communities thrive in a constantly evolving world. The role's primary objective is to facilitate process delivery by ensuring the daily performance of the Production Specialists, addressing technical escalations, and enhancing technical capabilities within the team. Responsibilities include overseeing and supporting the process by reviewing daily transactions based on performance parameters, analyzing performance dashboards, and scores for the team. Additionally, providing technical support, process guidance, and documenting all received queries, successful resolutions, and unsuccessful resolutions are crucial aspects of the role. It is essential to adhere to standard processes and procedures to resolve client queries promptly and within the defined service level agreements (SLAs). Developing a deep understanding of the process/product to enhance client interactions, documenting call logs to identify trends for preventive measures, handling technical escalations effectively, and providing product support are key responsibilities. Moreover, building the team's technical knowledge by mentoring, organizing trainings, conducting triages, and staying updated with product features and changes is vital for operational excellence and maintaining superior customer service levels. The role requires a solid foundation in Performance Testing with 5-8 years of experience. Wipro encourages individuals to join their team to be part of a modern, reinvented organization that values personal growth, career advancement, and continuous learning. Wipro welcomes applications from individuals with disabilities, promoting inclusivity in the workplace.,