Patient Relation Executive

• Patient Handling & Front Desk Management
• Greet and assist patients/visitors courteously.
• Guide patients through registration, consultation, admission, and discharge processes.
• Handle appointment scheduling, cancellations, and rescheduling.
• Ensure smooth patient flow between departments.
• Communication & Coordination
• Act as a liaison between patients and doctors/nurses/administrative staff.
• Provide clear information on hospital services, procedures, and billing.
• Attend and resolve patient queries, complaints, and concerns in a timely manner.
• Documentation & Records
• Maintain accurate patient records in the hospital information system (HIS).
• Ensure proper documentation of admissions, billing, insurance, and discharge.
• Handle confidential patient information with discretion.
• Billing & Financial Support
• Support patients with billing queries and payment processing.
• Coordinate with the accounts/insurance team for approvals and claims.
• Patient Care & Satisfaction
• Conduct regular patient rounds to ensure comfort and satisfaction.
• Collect feedback and escalate issues for improvement.
• Ensure high standards of hospitality and service excellence.

Qualifications & Experience

• Graduate in any discipline (preferred: Healthcare Administration, Hospitality, or related field).
• Prior experience in hospital front office / customer service role preferred.
• Knowledge of medical terminology and hospital procedures will be an advantage.

Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong customer service orientation and problem-solving ability.
• Computer proficiency (MS Office, Hospital Information Systems).
• Ability to work under pressure with patience and empathy.
• Professional grooming and pleasant personality.

Work Environment

• Based at hospital front desk / reception.
• Rotational shifts, including weekends and holidays, as per hospital requirements.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person