Outsource Manager

JTSi Technologies India is looking for Outsource Manager to join our dynamic team and embark on a rewarding career journey Collaborate with clients to understand their business requirements and process outsourcing needs. Participate in the design, implementation, and management of outsourced business processes in accordance with client expectations. Execute day-to-day operational tasks within the assigned functional area, adhering to established processes and service level agreements (SLAs). Perform data entry, data verification, document processing, and other operational tasks as required. Maintain accurate and up-to-date records of transactions, interactions, and processes. Identify areas for process improvement and suggest solutions to enhance efficiency and effectiveness. Communicate with clients, internal teams, and stakeholders to address inquiries, resolve issues, and provide status updates. Collaborate with team members to ensure seamless handoffs and transitions during shift changes. Adhere to data security and privacy guidelines to ensure the confidentiality and integrity of client information. Participate in training sessions to enhance knowledge of client processes, tools, and industry-specific requirements. Contribute to the development and maintenance of process documentation and training materials. Support team leads and managers in monitoring performance metrics and achieving team goals. Stay updated on industry trends, best practices, and emerging technologies related to business process outsourcing.