Oracle ERP Recvue consultant

Dear,

Currently we have an opportunity, Please find details attached below.

Experience:

Role Overview

Salesforce System Architect

Key Responsibilities

• Provide

  technical oversight and support

  for the

  Salesforce TPM& KAM application

• Act as the primary point of contact for

  escalated support tickets

  , investigating and resolving issues related to TPM & KAM
• Monitor system performance, diagnose issues, and propose actionable solutions to maintain optimal platform performance and user experience.
• Ensure proper resolution of production issues and collaborate with the development and admin teams for any required system fixes or enhancements.
• Review and resolve

  data integrity issues

  , working with business users and different areas in GTO to identify root causes and recommend improvements for long-term system stability.
• Perform

  system maintenance

  activities, including routine updates, patches, and configuration changes to ensure the TPP application operates seamlessly.
• Assist in troubleshooting and resolving integration issues with external systems (ERP, TPM tools, analytics platforms) tied to the TPP application.
• Work closely with functional teams, business users, and product owners to assist with

  user adoption

  , training, and knowledge sharing for existing TPP functionality.
• Evaluate platform health, tracking system performance metrics and identifying opportunities for optimization and process improvement.
• Document support processes, known issues, and solutions in the knowledge base for future reference and training purposes.
• Provide ongoing support for

  post-deployment maintenance

  , including monitoring system enhancements, troubleshooting, and upgrading TPP capabilities.
• Stay up-to-date with Salesforce releases, applying relevant updates and patches as needed to keep the system current.

Required Qualifications

• Bachelor’s or Master’s degree

  in Computer Science, Information Systems, or a related field.

• 5+ years of experience

  in

  Salesforce administration, support, or architecture

  , with a strong focus on

  Salesforce Consumer Goods Cloud

  and

  Trade Promotion Management (TPM)

  .
• Proven experience in supporting

  TPM/TPP processes

  such as promotion execution, fund management, claim management, and performance evaluation within the Consumer Goods industry.
• Hands-on experience with Salesforce

  Field Service

  ,

  Einstein Analytics

  ,

  MuleSoft

  , and

  Salesforce integration tools

  (including API management and data integration).
• Strong knowledge of

  Salesforce data models

  , security models, and process automation.
• Experience managing

  support tickets

  and working with cross-functional teams to resolve production issues quickly.
• Ability to perform detailed root cause analysis and deliver actionable solutions in a timely manner.
• Ability to review and support Apex based customizations in collaboration with the development team.
• Strong knowledge of declarative automation tools such as Flows, validation rules, and approval processes to support and optimize TPM business processes.

About Technogen :

Headquartered in Chantilly, Virginia, TechnoGen, Inc. is an ISO 9001:2015, ISO/IEC 27001:2015 and ISO/IEC 20000-1:2018. registered and CMMI Level 3 Global IT Services and Consulting Company. Established in 2003, TGI started as a Minority & Women-Owned Small Business providing end to end IT Services and Solutions to both Public and Private sectors

Sasidhar M

+91 9110328801 |

sasidhar.m@technogenindia.com

www.technogenindia.com | Follow me on LinkedIn for latest job opportunities