Operations Program Specialist

Ethos Life Technologies

2 - 7 years

6 - 10 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

san insurance operations insurance processing process documentation project management diversity and inclusion management operations predictive analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Support the execution of day-to-day operational workflows across assigned business areas.
Monitor and respond to escalated issues, ensuring timely resolution and clear communication with stakeholders.
Maintain accurate process documentation and update procedures as workflows or requirements change.
Prepare meeting materials, reports, and summaries to track performance, trends, and recurring issues.
Identify and track operational trends, partnering with cross-functional teams to address root causes.
Coordinate intake, tracking, and follow-up for recurring and ad hoc operational requests.
Assist in the rollout of new products, services, or operational initiatives, including training and documentation support.
Collaborate with internal and external partners to ensure consistent, efficient, and accurate process execution.

Qualifications and Skills:

2+ years of experience in insurance operations, carrier support, or program coordination (life insurance experience preferred).
Strong organizational skills and ability to manage multiple priorities under tight timelines.
Excellent written and verbal communication skills, with an ability to clearly document processes and procedures.
Proficiency with productivity tools (Google Workspace, CRM systems, project management platforms).
Attention to detail and commitment to maintaining operational accuracy and compliance.
Proactive problem-solver with a track record of identifying and addressing process inefficiencies.

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