Operations Manager

Operations Manager The Operations Manager oversees all aspects of operations to ensure flawless execution of events, exceptional guest service, and operational excellence. This position is responsible for the leadership, training, and performance of the banquet team, working closely with Sales & Events, Culinary, and other departments to deliver a luxury-level experience for all meetings, weddings, galas, and private events hosted in the hotel. What you will be doing: Oversee the daily operations of all banquet functions, including setup, service, and breakdown. Ensure all events are executed according to guest expectations, hotel standards, and event specifications. Collaborate with Culinary and Event Services to ensure seamless communication and coordination. Recruit, train, and manage the team, including supervisors, captains, servers, and setup staff, as well as casual workers. Lead pre-event briefings to ensure team readiness and clarity on event objectives. Foster a culture of excellence, professionalism, and continuous improvement. Act as the primary point of contact during events to address client needs, resolve issues, and ensure satisfaction. Anticipate and exceed guest expectations through attention to detail and proactive service. Gather post-event feedback to assess satisfaction and identify areas for improvement. Ensure accurate billing and proper handling of gratuities and service charges. Maintain five-star service standards aligned with luxury hospitality guidelines. Ensure health and safety regulations, sanitation standards, and emergency procedures are followed at all times. Conduct regular inspections of banquet spaces to maintain cleanliness, functionality, and visual appeal. Maintain detailed records for event setups, staffing, guest preferences, and operational checklists. Coordinate with Sales & Events team to conduct site inspections and pre-event meetings with clients. Contribute to the development of banquet menus, service protocols, and operational SOPs. Your experience and skills include: Bachelor’s Degree in Hospitality Management or related field preferred. Minimum 3–5 years in a banquet management role, preferably in a five-star hotel or luxury event venue. Exceptional leadership and team management skills Strong organizational and multitasking abilities Proficient in event management systems High attention to detail with a service-oriented mindset Excellent communication and interpersonal skills Fluency in English; additional languages are a plus. Flexible schedule, including evenings, weekends, and holidays. . Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Rotational shift Supplemental Pay: Yearly bonus Work Location: In person