Operations Management Trainee

Key Highlights:

• Job Title: Operations Management Trainee
• Location: HSR Layout, Bangalore, On-site.
• Type: Internship (Full-time, Management Trainee)
• Duration: 3–4 months, with conversion based on performance
• Shift: Willingness to work in a 24/7 environment, including weekends/night shifts
• Benefits: Free meals, one way cab provided, 5 day work week

About Talview:

Hiring and exam processes today are slow, manual, and prone to bias. Talview changes that. We empower organizations to hire and assess at scale with speed, integrity, and fairness— no matter where candidates are. With Gen AI at the core, Talview automates interview scheduling, proctoring, and candidate screening—so teams spend less time on admin and more time discovering real talent.

Alvy, the world’s first AI Proctoring Agent, ensures secure, scalable exam monitoring, while Ivy, our conversational AI Interviewer, transforms first-round interviews with instant, bias free candidate engagement. Trusted by leading organizations in 120+ countries and used for 10 million+ assessments, Talview delivers faster, smarter, and fairer hiring and credentialing.

About the Internship:

We are seeking proactive and motivated Management Trainees to join our Proctoring Operations Team. This internship provides a unique opportunity to gain hands-on experience in managing operations, ensuring high-quality customer service, supporting daily team activities, and understanding the intricacies of a global, tech-enabled proctoring platform. As an Operations Management Trainee, you'll shadow team leaders, help support key workflows, and gain exposure to team management, service metrics, and process improvement in a real-world business environment.

Roles & Responsibilities:

Team Support & Coordination:

• Assist Team Leads in overseeing proctoring operations for multiple customers
• Help with shift planning, task delegation, and real-time team coordination
• Support day-to-day monitoring of proctor activities and performance

Customer Support:

• Assist in tracking and resolving escalations in collaboration with the Engineering and Product teams
• Learn how to monitor key customer service metrics like CSAT and response time
• Help identify root causes of issues and suggest improvements

Operational Management:

• Help maintain and update operational checklists and internal tools
• Participate in SOP creation and documentation for internal and external use
• Stay up to date with product features and platform enhancements

Training & Development:

• Support in organizing training sessions and workshops for new proctors
• Help document performance feedback and training progress
• Learn basics of team performance management and coaching principles

Reporting & Analysis:

• Assist in compiling team performance data and daily reports
• Analyze trends in support metrics and operational data
• Contribute to weekly or monthly stakeholder reports

Who Can Apply?

• Final-year students or recent graduates in Business, Engineering, Analytics, or related fields
• Basic to intermediate Excel skills (training will be provided)
• Interest in data analysis, reporting, and operational processes
• Strong attention to detail and eagerness to learn
• Good communication skills – verbal and written
• Ability to work in a collaborative, fast-paced environment
• Willingness to work in rotational shifts, including nights/weekends if needed

Why Join Talview?

At Talview, you will work in a dynamic, supportive environment that values curiosity, ownership, and innovation. As a Management Trainee, you'll:

• Learn from seasoned professionals
• Work on real-time operational projects
• Gain hands-on experience with tools and metrics used in global operations
• Receive feedback and guidance to accelerate your learning
• Be part of a company making a global impact in the HR Tech space

Job Type: Internship
Contract length: 3 months

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Commuter assistance
• Food provided

Ability to commute/relocate:

• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to work in a rotational/night shift?
• Are you available post internship for a full-time role?

Language:

• English (Required)

Work Location: In person