Operations and Customer Support Associate

About Us:
ActivityKidz is a pioneering platform connecting parents with top-notch activity providers. We offer enriching experiences for kids and help parents discover and book various after-school activities.

Key Responsibilities: We are seeking a driven and detail-oriented Operations and Customer Support Associate to join our team. In this full-time role, you will handle Shopify backend operations, maintain and enhance product listings, and ensure exceptional customer experiences through chat support. This position is ideal for someone who thrives in a dynamic environment and is eager to learn and grow within a fast-paced e-commerce business.

1. Operations (Shopify Backend):

• Manage and update product listings, including descriptions, images, pricing, and metadata.
• Organize products into collections and ensure seamless categorization.
• Regularly update banners, announcements, and website promotions.
• Implement SEO best practices to optimize product pages for search engines.
• Troubleshoot technical issues and coordinate with developers for resolution.

2. Customer Support (Chat):

• Respond promptly and professionally to customer inquiries through chat platforms.
• Provide accurate information about products, pricing, and availability.
• Resolve basic customer concerns and escalate complex queries to the appropriate team.
• Document customer feedback to identify areas of improvement.

3. General Support:

• Collaborate with the marketing team to execute campaigns and highlight new product offerings.
• Maintain an organized database of product and customer information.
• Assist in streamlining workflows to improve operational efficiency.

Perks:

• Competitive salary and growth opportunities.
• Hands-on learning experience with a fast-growing e-commerce brand.
• Work closely with the founder and gain insights into running a business.

Job Types: Full-time, Permanent, Fresher

Pay: ₹300,000.00 - ₹360,000.00 per year

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have your own laptop?

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person