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Operations Analyst I

Operations Analyst I

Syniverse

0 - 3 years

0 Lacs

hyderabad telangana

Posted:23 hours ago| Platform: Shine logo

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Skills Required

technical support root cause analysis metrics analysis monitoring resource utilization billing relational databases software development oracle sql server system monitoring communication skills analytical skills testing troubleshooting sla adherence script development system health database performance application health alarm interpretation network communication mobile standards monitoring processes telecom operations helpdesk support shift work multitasking skills

Work Mode

On-site

Job Type

Full Time

Job Description

As an Operations Analyst at Syniverse, you will be a developing contributor responsible for providing technical solutions to exceptionally difficult problems. In this entry-level support role, you will address day-to-day customer issues, application problems, and concerns requiring detailed analysis and research. - Provide technical support and determine root causes of problems - Adhere to SLA guidelines and analyze metrics to identify reasons for achievements or deviations - Participate in ticket reviews, create status reports, and develop production-ready solution support scripts You will also be responsible for monitoring production servers for system health, resource utilization, file transfer rates, and database performance. Additionally, you will monitor application health, interpret alarms, participate in new initiatives for technical solutions, and potentially provide support provisioning. Your role may involve functional disciplines such as IOT, IREG, TADIG/CCA, CHS, TAP/RAP, AA14/R21, BCC, Datanet & Technology Operations, DBA, MNP Helpdesk, and MNP Operations. Each discipline requires specific knowledge and tasks related to network communication, mobile standards, billing, monitoring processes, and ensuring smooth operations. To qualify for this position: - Bachelor's degree in computer science, electronics, or telecommunications, or equivalent experience - Relevant professional experience of 0-2 years in application operations support, technical customer support, relational databases, and software development preferred - Certifications such as Oracle OCP, OCA, or SQL Server Certified Engineer are a plus - Prior experience in Telecom Operations is beneficial You must be willing to provide 24/7/365 helpdesk support and system monitoring, work in shifts, communicate effectively with the project team and management, work independently and collaboratively, possess analytical and multitasking skills, and be detail-oriented with testing and troubleshooting expertise. Join Syniverse to be part of an exciting and growing organization with competitive compensation, flexible/remote work options, and a commitment to an inclusive, collaborative, and transparent culture. Diversity, equity, and inclusion are valued, and your contribution to connecting the world is essential to the company's success.,

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Operations Analyst I