Operations Analyst

To provide exceptional customer experience via digital channels (online, email and follow up over the phone) meeting the needs of customers
The outcomes are to be achieved through living the ANZ Values, being competent bankers, and with outputs being well managed and customer oriented, In addition, it will also be expected that this role undertakes some up skilling and cross skilling into other functions to maximise operational capability to establish First Contact Resolution and be flexible to work 24/7 roster, Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow Whatever your role at ANZ, youll be building your future, while helping to build ours, Role Type: Permanent Role Location: Bengaluru Work Hours: 8 5 Hours a day(Preferable Early Morning) What will your day look like As the Operations Analyst, you will: Liaise with stakeholders in a professional manner, assisting with all enquiries to finalisation and/or escalating within a timely manner Provide administrative support, including creation of correspondence material, to ensure customers are aware of their obligations and requirements to enable closure of cases Provide a high level of customer service to customers/applicants Provide accurate and up to date information on all enquiries Follow up where necessary to meet customer needs Provide any written concerns from customers to supervisor/manager escalation of stakeholders' concerns via the available tools and systems, What will you bring To grow and be successful in this role, you will ideally bring the following: High level of resilience across various systems Strong Stakeholder Management & Negotiation and Influencing skills Understanding Digital business Drive continuous change Excellent communication skills both written and verbal Strong customer ethics to provide quality and timely customer service Accuracy and attention to detail Concern for Quality and Standards Demonstrate growth mindset and contribute to the team success Flexible with shifts and weekend working, Youre not expected to have 100% of these skills At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you, So why join us ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong, We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it) Our people also enjoy a range of benefits including access to health and wellbeing services, We want to continue building a diverse workplace and welcome applications from everyone