Operation Manager

Job Profile:-Manager-B2B Sales&Operation

Location:- Noida Sector 16

Job Overview

We are seeking a proactive and strategic B2B Operations Lead to build and manage high-impact institutional partnerships, streamline operational workflows, and drive scalable systems to support our growth.

Key Responsibilities

Partner & Client Management

• Identify and onboard institutional and B2B clients
• Manage the full partner lifecycle: from lead generation to onboarding and closure
• Build strong client relationships and ensure long-term engagement and satisfaction

Operational Development

• Design and implement workflows, SOPs, trackers, and documentation
• Set up lead tracking/CRM systems (manual or automated)
• Collaborate with tech, support, and admissions teams to meet partner deliverables

Reporting & Metrics

• Track KPIs: partner success rate, closure percentage, partner feedback, and revenue contribution
• Share weekly dashboards with leadership to monitor performance and identify gaps
• Support compliance, documentation, and data audits

Process Innovation

• Recommend and implement automation to improve efficiency
• Optimize client communication and turnaround time across teams

Candidate Profile

Education & Experience

• Graduate (BBA/B.Com); MBA preferred
• 3–6 years’ experience in B2B Operations, Institutional Sales, or Partnership Management
• Prior experience in a startup or education services domain is highly preferred

Skills & Competencies

• Excellent communication, negotiation, and relationship management skills
• Proficient in Excel, Google Sheets, CRM platforms, and analytics/reporting tools
• Strong multitasking, coordination, and time management
• Strategic thinker and hands-on executor, comfortable in fast-paced and ambiguous environments

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Leave encashment

Experience:

• ed-tech sales: 2 years (Required)

Location:

• Noida Sector 16, Noida, Uttar Pradesh (Required)